Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gloria Wilson

Gray,GA

Summary

Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.

Overview

39
39
years of professional experience

Work History

Ticket Seller

Macon Centeplex Box Office
04.2021 - Current
  • Utilized specialized software programs for processing ticket orders accurately and efficiently.
  • Sold, printed, and issued tickets to guests.
  • Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
  • Worked collaboratively with coworkers during busy periods to provide seamless support across multiple areas of operation.
  • Enhanced customer satisfaction by providing accurate and timely information on ticket prices, seating options, and event details.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Mailroom Clerk - Customer Service Representative

GEICO
09.2015 - 09.2022
  • Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Enhanced customer satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.
  • Improved mail processing efficiency by accurately sorting and distributing incoming mail to appropriate departments.
  • Reduced misplaced mail incidents by diligently updating and maintaining address databases for all employees.

Accounting Paraprofessional

North Central Health District 5-2;
09.1985 - 12.2010
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.

Education

No Degree - Medical Insurance Billing

Central Georgia Technical College
Macon, GA
05.2000

High School Diploma -

Jones County High School
Gray, GA
05.1978

Skills

  • Customer Service
  • Complaint Handling
  • Basic computer skills
  • Data Entry
  • Money handling abilities
  • Professional telephone demeanor
  • Follow-up skills
  • Technical Support
  • Documentation
  • Microsoft Office Suite

Timeline

Ticket Seller

Macon Centeplex Box Office
04.2021 - Current

Mailroom Clerk - Customer Service Representative

GEICO
09.2015 - 09.2022

Accounting Paraprofessional

North Central Health District 5-2;
09.1985 - 12.2010

No Degree - Medical Insurance Billing

Central Georgia Technical College

High School Diploma -

Jones County High School

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Gloria Wilson