Gloria Wilson
4620 Millbrook Green Drive,NC
Summary
Dynamic Behavior Technician with a proven track record at PHP Agency Inc., excelling in crisis management and prevention while fostering significant client progress through individualized behavior treatment plans. Demonstrates exceptional active listening and empathy, enhancing team collaboration and patient outcomes. Achieved a notable increase in positive behavior reinforcement, showcasing flexibility and adaptability in high-stress environments.
Overview
22
22
years of professional experience
Work History
Behavior Technician
PHP Agency Inc.
08.2022 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
- Charted on each patient daily.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Administered patient medications and tracked dosages.
Healthcare Technician
Mental Developmental Center
02.2003 - 08.2022
- Managed patient intake and discharge processes, ensuring a seamless and organized transition between care settings.
- Promoted a positive healing environment by actively engaging and interacting with patients during their recovery process.
- Improved patient care by accurately recording and communicating vital signs to medical staff.
- Increased patient comfort by promptly responding to call bells and addressing individual needs or concerns.
- Streamlined communication between healthcare team members, ensuring prompt attention to patient needs and concerns.
- Supported rehabilitation goals by assisting patients with prescribed physical therapy exercises under the guidance of a licensed therapist.
- Collaborated with interdisciplinary healthcare teams to develop tailored care plans based on individual patient needs.
- Fostered strong relationships with patients and their families, addressing any concerns or questions related to their healthcare journey.
- Demonstrated proficiency in operating various medical equipment such as EKG machines, blood pressure monitors, glucose meters, and pulse oximeters for accurate data collection.
- Prevented bedsores and enhanced mobility through regular repositioning, range-of-motion exercises, and skin assessments for at-risk patients.
- Contributed to efficient workflow by accurately maintaining patient records and updating charts in a timely manner.
- Educated patients on post-discharge care plans, facilitating successful transitions from hospital to home settings.
- Assisted nurses and physicians in various procedures, ensuring proper protocols were followed for optimal patient outcomes.
- Enhanced patient satisfaction by providing compassionate assistance with daily living activities.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information with discretion and professionalism.
- Cleaned and sterilized instruments, equipment and surfaces.
- Monitored patient vital signs, lab results and other indicators of health.
- Maintained accurate patient charts and medical records.
- Cared for patients by providing personal assistance and ambulation.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Assisted physicians in diagnosis and treatment of patients.
Education
Associate of Science - Medical Administration
08-2025
Skills
- Active listening
- Data collection
- Documentation skills
- Prompting and fading strategies
- Behavioral management
- Social skills development
- Positive reinforcement
- Behavior treatment plans
- Teaching play and leisure skills
- Verbal behavior training
- Crisis management and prevention
- Individualized education plans
- Self-management strategies
- Parent collaboration and training
- Appointment setting
- Problem-solving
- Time management
- Multitasking and organization
- Clear communication
- Empathy and patience
- Team collaboration
- Team leadership
- Verbal and written communication
- Flexibility and adaptability
- Behavior assessment
- Critical thinking
- HIPAA requirements
- Vitals monitoring
- Intake assessment
- Employee training
Timeline
Behavior Technician - PHP Agency Inc.
08.2022 - Current
Healthcare Technician - Mental Developmental Center
02.2003 - 08.2022
Vance-Granville Community College - Associate of Science, Medical Administration
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