Gloria Winston
Springfield,IL
Summary
Dedicated Office Specialist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Dependable office Specialist with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
42
42
years of professional experience
Work History
Office Specialist 1
State Of Illinois- HFS/BMAS
04.2012 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Interacted with customers by phone, email, or in-person to provide information.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Reviewed files, records and other documents to obtain information to respond to requests.
Service Clerk
Walgreens
11.1989 - 09.2019
- Greeted incoming customers and answered questions about available services.
- Maintained and organized service reception area and checkout counters.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Interacted with customers by phone, email, or in-person to provide information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Office Associate 1
State Of Illinois - HFS - BCHS
01.2011 - 04.2012
- Completed clerical tasks such as filing, copying, and distributing mail.
- Responded to inquiries from callers seeking information.
- Interacted with customers by phone, email, or in-person to provide information.
- Organized, stored and retrieved files to enhance daily operations and support customer needs.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Provided clerical support, addressing routine, and special requirements.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Office Assistant 1
State Of Illinois - HFS - DCSS
06.2009 - 12.2010
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Edited and proofread documents for accuracy and completeness.
- Assisted with onboarding of new employees.
Office Clerk 1
State Of Illinois - HFS - DCSS
10.2008 - 06.2009
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Handled incoming business and client requests for information.
- Provided clerical support, addressing routine, and special requirements.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Library Aide II
State Of Illinois - Secretary Of State
11.2001 - 10.2008
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Located library materials, resources and technologies to fulfill patron requests.
- Answered questions from patrons and helped to find desired materials.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Created welcoming and comfortable space by keeping library clean and organized.
- Utilized computer databases to locate library materials.
- Checked out and checked in materials to support patron circulation needs.
Intermittent Clerk
State Of Illinois - Secretary Of State
08.2000 - 11.2001
- Processed documents and materials to disseminate information to appropriate parties.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
Mail Desk Clerk
Franklin Life/AG
09.1997 - 08.2000
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
Office Clerk III
State Of Illinois - Dept Of Revenue
02.1982 - 09.1997
- Provided clerical support, addressing routine, and special requirements.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Delivered clerical support by handling range of routine and special requirements.
- Processed incoming and outgoing mail and packages according to established procedures.
Education
High School Diploma -
Springfield High School
Springfield, IL05.1979
Skills
- Office Supplies and Inventory
- Administrative Duties
- Inventory Records
- Information Processing
- Serve Customer Needs
- Record Sorting and Filing
- Data Entry and 10-Key
Timeline
Office Specialist 1
State Of Illinois- HFS/BMAS
04.2012 - Current
Office Associate 1
State Of Illinois - HFS - BCHS
01.2011 - 04.2012
Office Assistant 1
State Of Illinois - HFS - DCSS
06.2009 - 12.2010
Office Clerk 1
State Of Illinois - HFS - DCSS
10.2008 - 06.2009
Library Aide II
State Of Illinois - Secretary Of State
11.2001 - 10.2008
Intermittent Clerk
State Of Illinois - Secretary Of State
08.2000 - 11.2001
Mail Desk Clerk
Franklin Life/AG
09.1997 - 08.2000
Service Clerk
Walgreens
11.1989 - 09.2019
Office Clerk III
State Of Illinois - Dept Of Revenue
02.1982 - 09.1997
High School Diploma -
Springfield High School
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