Gloria Witt
Wise,VA
Summary
Proven Peer Support Specialist with a track record of enhancing client recovery at Dickenson County Behavioral Health Services through empathetic guidance and effective crisis management. Skilled in building trusting relationships and leading with resilience, I excel in recovery planning and interpersonal communication, contributing to a significant improvement in client success rates.
Overview
20
20
years of professional experience
Work History
Peer Support Specialist
Dickenson County Behavioral Health Services
08.2021 - 05.2024
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Enhanced client recovery by providing emotional support and practical guidance.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
Food Service Worker
McDonald’s
08.2023 - 12.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Food Service Worker
McDonald’s
07.2021 - 06.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Deli Cook
Food City
01.2003 - 05.2003
- Maintained a clean and organized workspace to ensure efficient production and adherence to food safety standards.
- Reduced wait times for customers by quickly preparing made-to-order dishes without sacrificing quality or presentation standards.
- Streamlined prep processes by creating an effective workflow that reduced preparation time without compromising product quality.
- Trained new staff members on proper cooking techniques, equipment usage, and safety protocols to maintain consistent performance levels across the team.
Job Training-secretary
JTPA
05.1997 - 12.2002
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Secretary's Assistant
Red Onion State Prison
05.2002 - 10.2002
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Customer Service Representative
SYKES
01.2011 - 04.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Business Administration - Business Administration And Management
Strayer University
Washington, DCGeneral Studies
Mountain Empire Community College
Big Stone Gap, VAAssociate Of General Studies - General Studies
Mountain Empire Community College
Big Stone Gap, VAAdvanced Diploma -
Clintwood High School
Clintwood, VA05.2002
Skills
- Peer Support Ethics
- Recovery guidance
- Boundary Setting
- Substance abuse awareness
- Rapport Building
- Self-Care Management
- Relationship-building skills
- Problem-solving skills
- Behavioral Health Knowledge
Timeline
Food Service Worker
McDonald’s
08.2023 - 12.2023
Peer Support Specialist
Dickenson County Behavioral Health Services
08.2021 - 05.2024
Food Service Worker
McDonald’s
07.2021 - 06.2022
Customer Service Representative
SYKES
01.2011 - 04.2011
Deli Cook
Food City
01.2003 - 05.2003
Secretary's Assistant
Red Onion State Prison
05.2002 - 10.2002
Job Training-secretary
JTPA
05.1997 - 12.2002
Bachelor Of Business Administration - Business Administration And Management
Strayer University
General Studies
Mountain Empire Community College
Associate Of General Studies - General Studies
Mountain Empire Community College
Advanced Diploma -
Clintwood High School
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