Summary
Overview
Work History
Education
Skills
Cover Letter
Competency And Skills
Professional Highlights
Other Relevant Experience
Volunteer Experience
References
Timeline
Generic

Gloria Wroten

Oakland,CA

Summary

Innovative, strategic, and forward thinker, offering 17+ years of professional experience in Corporate, Civil and County Government settings Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.

Overview

10
10
years of professional experience

Work History

Executive Assistant/ Document Review Specialist

Bay Area Rapid Transit Engineering & Maintenance
03.2023 - 11.2023
  • Support Assistant Chief Maintenance Officer, Senior Section Manager Power & Mechanical Maintenance Electrical and Section Manager Power & Mechanical Maintenance Electrical
  • Perform an variety of complex administrative functions for all levels of management including external business partners, department cohorts and vendors
  • Support for more than 1 GM; Serves as an department/group contact; completes special projects
  • Proficient with MS Teams, Outlook, MS Office, Calendar management, Chrome Internet Browser, Windows Platform
  • Process a high volume of document review, analysis, and data entry
  • Process forms, maintaining files and records, reviewing applications
  • Drafting PowerPoints presentations, talking points, reports, memos/correspondence, etc.
  • For the GM
  • Process expense reports; Schedule and record meeting minutes, coordinate office events
  • Prepare and distribute Federal Express packages and other courier and freight services.
  • Volunteered to help with special projects of varying degrees of complexity

Dept. Administrative Assistant

Alameda County Health System SDK Software, Inc.
08.2022 - 12.2022
  • Assimilate and applied for Alameda Health System-Highland Hospital
  • Create 75-page department software user and procedural manual
  • Exercise initiative and judgment, for county or department’s policies and procedures
  • Adapt to challenging situations, plan, organize, and coordinate work, maintained quality performance while under pressure or opposition
  • Work independently
  • Interface with doctors, mid-wives, providers, scheduling work hours, open/close Medical Clinics hours.
  • Organized successful departmental events, such as training sessions and team-building activities, to boost employee morale and productivity
  • Established strong relationships with vendors to ensure timely delivery of goods/services while negotiating favorable terms
  • Served as a trusted resource for employees seeking assistance with HR-related matters such as benefits enrollment or policy clarification
  • Volunteered to help with special projects of varying degrees of complexity

Training Administrative Assistant

BBSI/Penumbra Inc.
06.2021 - 12.2021
  • Support HR with Recruiting and Training Departments with Job Fair Events, New Employee Orientation tasks and for job applicants
  • Test Proctor, administer technical and skill aptitude tests for job placement, supervisor training, grade proficiency exams, coordinate supervisor training and record-keeping
  • Organize virtual and onsite meetings, conference calls and events, prepare agendas
  • Event and meeting coordination, set up training rooms, order/pick up/layout refreshments
  • Publishing training materials, implement Learning Managing System.

Administrative Support I

Alameda County Registrar of Voters
05.2020 - 12.2020
  • Adjudicate Voter ballots via identification, scanning ballots, vote count for Vote count Certification
  • Pay close attention to detail for numerical filing, advance computer proficiency
  • Operate voting equipment, counting machines, ballot opening machines, confidentiality
  • Schedule regular meetings and record decisions
  • Maintain office files, including paper and shared electronic files
  • Research and report preparation principles
  • Basic principles of public administration.

Administrative Support I

Alameda County Social Services
05.2019 - 12.2019
  • Master Alameda County’s Social Services software for entitlement CalFresh, CalWORKs, General Assistance and Medi-Cal
  • Direct contact with applicants, process up to 800 applications for Social Services programs
  • Explain and apply regulations and procedures in varying situations
  • Identify client problems, immediate need, determine appropriate course of action; Solution oriented
  • Perform appointment calendar, case worker assignments and scheduling
  • Schedule regular meetings and record decisions, Utilizes TRAC for tracking onsite services.

Billing Analyst

Pacific Gas & Electric Corporation
02.2019 - 05.2019
  • Contract Fiscal accounting support during PG&E 2019 Chapter 11 Bankruptcy
  • Record-keeping of over 18,000 past and current invoices
  • Confidentiality
  • Proficient with SAP, Salesforce, Excel verify invoices goods and services received
  • Initiate payment of invoices, research, validate track purchase orders
  • Verify supervisor approval
  • Identify discrepancies, notify appropriate parties, and correct discrepancies
  • Assist Project Teams with Master validation Plan and data entry, tracking project schedules, budgets, Billings using CRM and Contract/Project Management databases Document Management System.

Administrative Assistant

Dominion Voting Systems
10.2016 - 12.2018
  • Computer operations: data entry, data control, input information into proprietary database and online tracking systems
  • Accounting functions including billing and accounts payable A/P, create purchase orders, procure services and supplies, ensure invoices are paid and expense reports processed via SAP, Salesforce
  • Initiate Fed-Ex, Shipping, Domestic and International Shipping, Completing US Custom Documents, Good Manufacturing Practices
  • Maintain office files, including paper and shared electronic files Draft and implement procedures for office systems
  • Prepare and distribute Federal Express packages and other courier and freight services.

Sr Administrative Asst

City of Oakland Public Works - Fiscal Services Div.
04.2014 - 10.2016
  • Process invoices and run reports and queries for Fiscal Services Department
  • Budgetary and financial record-keeping, manage, initiate invoice payments, credits
  • Accounting functions including billing and accounts payable and filing
  • Assist Project Teams with Master Validation plan, project documentation and data entry, tracking project schedules, budgets, and billings using CRM and Contract/Project Management databases
  • Establish and maintain effective working relationships with cohorts, vendors, and Management leaders in the course of the work
  • Represent the department and the City of Oakland in meetings with others.

Education

Bachelor of Arts - Communications

University of Oregon
Eugene, OR

Skills

  • Policy Enforcement
  • Attention to Detail
  • Decision-Making
  • Team building
  • Problem-solving aptitude
  • Resourceful
  • Time Management
  • Budget Preparation
  • Advanced MS Office Suite
  • Administrative Oversight
  • Scheduling
  • Analytical Thinking

Cover Letter

Dear Recruiter, I would like to submit my resume and cover letter for your current vacancy. I hold a BA Degree in Communications and over 15 years of increasingly advanced administrative experience as an Executive Assistant, Program Specialist, Project Coordinator and Billing Analyst. I am a natural software guru, academically trained and self-taught and the point of contact. As a Billing Analyst, my duties included, processing invoices, A/P, A/R using SalesForce, SAP, Oracle and Excel applications to create purchase orders, research and review invoices for goods and services received; troubleshoot invoices for duplication, code for payment, process credits and of course maintaining a healthy and cordial relationship with vendors. As a Project Coordinator with Nextel Communications in the Engineering and Operations Division, supported the Division Manager in the Construction build-out of 400 Telecom sites for their network footprint. Provided coordination between Marketing-Operations-Engineering departments; was the face of the department, procuring goods and services, including contract employees. Hosted weekly progress meeting, reporting on deliverables, milestones, and on air achievements. Recorded meeting minutes. You will find me a pleasant/humorist addition to your office; with the ability to motivate and inspire others. I value the opportunity to work for your company, and I can offer loyalty, dependability leadership. I am available immediately for interview and hire. You will find my professional experience priceless. You can’t go wrong with me! Thank you so much for your time and consideration. Best Regards, Gloria J. Wroten

Competency And Skills

  • 4+ years Accounts payable, Billing, purchase orders, general budget support
  • 15+ years Office Administration, computer proficiency using GMP, including Word, Excel, Power Point, Outlook, SAP, Salesforce, Oracle, CAD
  • Program Specialist, Project Coordinator, Billing Analyst, Executive Assistant, Training Administrative Assistant

Professional Highlights

  • Experience providing support to Asst Chief Maintenance Officer, Sect Manager Power & Mech Maintenance, Assistant Superintendent and Section Manager of the Power & Mech Electrical Division
  • Acted as a Trainer, Proctor Test Proctor, Government Personnel Experience in a Training facility, Haas School of Business, Manufacturing Penumbra, County Government
  • Support upper-level management, GMs on a variety of special projects, calendar, travel Itinerary
  • Fiscal Responsibility 4+ years Accounts payable, billing, track purchase orders, general budget support
  • Computer proficiency using GMP, including Word, Excel, Power Point, Outlook, SAP, Salesforce, Oracle

Other Relevant Experience

  • GS-4 Clerk (Contractor) Internal Revenue Dept. Union City CA 2008
  • Clerk Dept of Energy – Joint Genome Institute Walnut Creek CA 2005
  • GS-4 Clerk Dept of Labour Office of Contract Compliance Oakland CA 1985
  • GS-4 Claims Coding Examiner Social Security Administration Richmond CA 1985
  • GS-4 Benefits Authorizer Social Security Administration Richmond CA 1983
  • GS-4 Clerk US Veteran Administration Portland OR 1982
  • GS-4 Clerk Army Corps of Engineers – Equal Employment Opportunity Division Portland OR 1980

Volunteer Experience

Everyone Home/ System Coordinating Committee, a HUD Funded Homeless abatement and housing solutions for the unhoused, 3 years, 2018-2021

References

  • Charles Greer, Charles.Greer@bart.com, San Francisco Bay Area Rapid Transit District (BART), Power Mechanical / Maintenance & Engineering, 601-A East 8th Street, Oakland, CA, 94606, (510) 464-6000 (510) 919-61765
  • Shriya Sangral, shriya.sangral@sdksoft.com, SDK Software Inc (Highland Hospital), Associate Recruiter, (848) 209-8315
  • Jimmy Garcia, jgarcia@penumbrainc.com, Penumbra Inc, Manager Training Department, 1301 Harbor Bay Parkway, Alameda, CA, 94502, 510.995.2135
  • Shayna Whitley, S3WZ@PG%26E.com, Pacific Gas, & Electric (PG&E), Accounting Supervisor, 77 Beale Street Suite B1, San Francisco, CA, 94105, 415-973-1000
  • Rashme Vohlar, Rashme@ampcus.com, Ampcus, Inc. (for PG&E), Director, Account Management, 14900 Conference Center Drive Suite 500, Chantilly, VA, 703-466-0215(Direct), 703-637-7299 x 1120(V)

Timeline

Executive Assistant/ Document Review Specialist

Bay Area Rapid Transit Engineering & Maintenance
03.2023 - 11.2023

Dept. Administrative Assistant

Alameda County Health System SDK Software, Inc.
08.2022 - 12.2022

Training Administrative Assistant

BBSI/Penumbra Inc.
06.2021 - 12.2021

Administrative Support I

Alameda County Registrar of Voters
05.2020 - 12.2020

Administrative Support I

Alameda County Social Services
05.2019 - 12.2019

Billing Analyst

Pacific Gas & Electric Corporation
02.2019 - 05.2019

Administrative Assistant

Dominion Voting Systems
10.2016 - 12.2018

Sr Administrative Asst

City of Oakland Public Works - Fiscal Services Div.
04.2014 - 10.2016

Bachelor of Arts - Communications

University of Oregon

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Gloria Wroten