Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gloria Zamarron

Euless,TX

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

6
6
years of professional experience

Work History

Overnight Inbound Expert

Target
03.2024 - Current
  • Demonstrated proficiency in inventory management by overseeing accurate stocking of merchandise resulting in improved product availability for customers
  • Performed inventory management through conducting regular audits, tracking shipments, and promptly addressing discrepancies.
  • Ensured that all inbound products were processed with attention to detail, contributing to an improved shopping experience for customers through well-stocked and organized sales floors.
  • Coordinated with various departments, including sales floor associates and management, to address operational challenges and support store-wide objectives.
  • Operated dollies and pallet jacks to efficiently unload, organize, and manage merchandise from delivery trucks.
  • Accurately stocked and labeled merchandise, arranging items by size and color for optimal presentation and accessibility.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Customer Service Representative

Ansafone Call Center
11.2023 - 03.2024
  • Successfully managed customer inquiries and issues via phone, email, and chat from a home office, maintaining satisfaction.
  • Streamlined process for patient registration procedures encompassing appointment bookings, managing bills and handling claims for reimbursements.
  • Managed numerous diverse tasks independently, demonstrating excellent organizational skills while efficiently handling an average of 55-70 customer interactions on a daily basis.
  • Resolved customer issues by employing active listening and problem-solving skills, even without immediate in-person support.
  • Ensured data integrity by consistently updating customer information in the system, resulting in effective follow-up.
  • Collected and analyzed customer feedback to identify trends and areas for improvement, contributing to enhanced service delivery and customer satisfaction.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Coordinated with remote teams and departments to address customer needs and improve service processes, participating in virtual meetings, and contributing to team goals.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Retail Associate

dd's DISCOUNTS
01.2022 - 03.2023
  • Provided exceptional customer service by assisting shoppers with product selection, answering questions, and addressing concerns.
  • Assisted in managing inventory by restocking shelves, conducting inventory counts, and organizing merchandise to ensure optimal store presentation.
  • Accurately processed transactions using POS systems, handled cash and credit payments, and provided change.
  • Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
  • Built and maintained positive relationships with customers, offering personalized service, and creating a welcoming atmosphere.
  • Assisted customers in finding products, answered questions, and made product recommendations.
  • Ensured compliance with all company policies and procedures.
  • Participated in promotional activities such as setting up displays or distributing marketing materials.

Brand Ambassador/Promotional Model

Self Employed
02.2019 - 05.2021
  • Acted as the face of the brand, representing it at events, promotions, and social media channels.
  • Engaged with potential and existing customers through direct interactions, answering questions, and providing product information.
  • Assisted in executing marketing campaigns and promotions, including coordinating events, managing social media content, and distributing promotional materials.
  • Gathered and reported customer feedback and insights to the marketing team, contributing to the development of new strategies and product improvements.
  • Organized and executed brand events and promotions, including trade shows, product launches, and experiential marketing activities, resulting in [specific outcome, e.g., increased foot traffic, higher brand awareness].
  • Introduced sales, promotions and other brand initiatives to gain customer loyalty.
  • Recommended, selected and helped locate merchandise based on guest needs and desires.
  • Created content for social media, including posts, stories, and videos.

Education

Rice University
Remote

High school diploma or GED - General Studies

Northside High School
Houston, TX
05.2020

Skills

  • Data Entry
  • Proficient Phone Etiquette
  • Customer Service
  • Medical Terminology
  • Documentation & Reporting
  • Relationship Building
  • Payment Processing
  • Stock management
  • Computer Proficiency
  • Problem Resolution
  • Collaboration
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Administrative Support
  • Shipment Tracking
  • Marketing
  • Friendly, positive attitude

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Overnight Inbound Expert

Target
03.2024 - Current

Customer Service Representative

Ansafone Call Center
11.2023 - 03.2024

Retail Associate

dd's DISCOUNTS
01.2022 - 03.2023

Brand Ambassador/Promotional Model

Self Employed
02.2019 - 05.2021

Rice University

High school diploma or GED - General Studies

Northside High School

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Gloria Zamarron