Gloria Ann Rubio

• Report and record OJT Counts
• Help with Team Chats

-Questions

-Tech Issues

-Troubleshooting with HPC

• Help with Call Avoidance

-Created a filter for all 4 teams

• Help track Time/Timesheets
• Assisted with Mentees during 1x1 reverse shadowing
• Assisted OJT Agents on OJT Assistance line
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled OJT Agent inquiries and suggestions courteously and professionally.
• Actively listened to OJT Agent, handled concerns
• Enhanced mentee performance by providing personalized guidance and support.
• Served as role model for professionalism, integrity, and dedication within the mentorship program environment.
• Guided mentees in overcoming challenges
• Assisted mentees in developing self-confidence and positive self-image.
• Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
• Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
• Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
• Answered constant flow of customer calls with minimal wait times.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns
• Track and document all inquiries using applicable systems.
• Complete associated tasks according to established guidelines.
• Meet Quality Assurance (QA) and other key performance metrics.
• Escalate calls or issues to appropriate designated staff for resolution as needed.

• Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
• Enhanced classroom engagement through use of interactive teaching methods, such as group projects and hands-on activities.
• Incorporated multiple types of teaching strategies into classroom.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
• Maintained day-to-day classroom management and discipline to promote learning initiatives.
• Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
• Supervised lunchroom and recess activities.
• Adapted lesson plans and student activities to meet needs of students with special learning needs.
• Supported students in developing social skills through structured activities and positive reinforcement techniques.
• Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.