Gloria E. Olivares
Houston,USA
Summary
Bilingual Certified Medical Assistant with over 15 years of experience in delivering exceptional patient care and administrative support. Expertise in managing medical records, coordinating appointments, and assisting healthcare professionals in a fast-paced environment. Committed to enhancing patient experiences through effective communication and a compassionate approach. Seeking a position to leverage extensive skills and contribute to a dynamic healthcare team.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Records Clerk-Affidavits
Elite HS Staffing-Edloe Health/Imaging
03.2025 - Current
- Produce medical records, gather all records from facilities the patient had treatment, revise them for any errors and make ready for affidavits. Interact with law firms and third party companies regarding affidavits through emails, phone calls while being HIPAA compliant.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Reviewed charts and flagged incomplete or inaccurate information.
- Identified and rectified discrepancies in patient records, maintaining high levels of accuracy.
- Organized and maintained confidential medical records for efficient retrieval and compliance with regulations.
Tap Industrial Services
09.2022 - 02.2024
- While working with TAP Industrial Services at the Braskem location, we would perform daily maintenance on the chemical plant. I would do the administrative paperwork, order materials, retrieve the daily schedules, and obtained the necessary permits needed for building scaffolds, painting, and insulating pipes. I worked hand and hand with the plant manager to clarify and properly instruct the maintenance crew of the tasks which needed to be performed.
Houston Endocrinology Center
09.2018 - 02.2021
- Checked in patients, performed A1c, lipid and glucose test, took patients vital signs, roomed patients, answer phones, pre-certified procedures with insurance companies, called in prescriptions, check out patients and schedule appointments, called patients with laboratory results and entered all lab orders and radiology orders.
Vein Center Houston
02.2017 - 09.2017
- In the Clinical side I assist the Physician in performing Surgical and Cosmetic procedures as well as performing lower extremity Ultrasounds. I prepare exam and procedure rooms, Inventory Control, Instrument Sterilization, Patient Education and preparing and mixing medications. In the Administrative side I prepare the patients History and Physical, Ultrasound Report and Operative and Follow-Up visits reports. I answer and triage phone calls as well as schedule new patients and surgical procedures. I do pre-certifications, pre-determinations, claims/predetermination appeals. Confirm patients and pulling charts as well as filing.
Memorial Herman Surgery Center Kirby Glen
08.2012 - 07.2016
- In the Medical Records Department, I was in charge of breaking down the charts and placing all the documentation in the correct order. Scanning and submitting medical records to the CBO the Biller and the Coder. I was responsible for obtaining signatures from the doctors on important documentation as well as Pathology and Operative Reports. I would answer the phone and help check-in patients and file and make sure the charts were completed. I would complete and submit Subpoenas as well as assist in the clinical side when needed in transporting patients to the operating room and cleaning and disinfecting the stretchers.
Insurance Secretary
Vein Center Houston
05.2006 - 08.2012
- When finishing my clinical internship here at Vein Center Houston, I was hired as an Insurance Secretary. I would submit claims to the insurance companies, paper and electronically for Vein Center Houston and Mario O. Kapusta M.D. for the back procedures that the doctor would perform. I would appeal denied predeterminations and claims for both facilities. Later on I learned the clinical aspect of the office which consisted of performing lower extremity Ultrasounds, assisting in Surgical and Cosmetic procedures, preparing exam and procedure rooms, preparing all Medical documentation like H&P’s, Op Reports, Ultrasound Reports, preparing and mixing medications.
Education
Certificate - Billing and Coding
Remington College
Houston, TX01.2007
Medical Assistant - undefined
HCC Coleman College
Houston, TX05.2006
Skills
- Clinical: Assist Physician in Surgical Procedures, Cosmetic Procedures, Duplex Ultrasounds, Inventory control, maintaining exam and procedure rooms, Instrument Sterilization, Patient Education, Prepare and Mix Medications
- Administrative: Create Operative Reports, Clinical Reports, Ultrasound Reports, Insurance Verification, Precertification, Predeterminations, Claims Appeals and Predetermination Appeals, Scheduling, Answering Phones, calling in prescriptions to Pharmacies, confirming patients and Pulling charts for next day, Filing, Medical Records, Affidavits
- HIPAA compliance
- Customer service
- Written and verbal communication
- HIPAA regulations
- File organization
- Data entry
- Document scanning
- Medical terminology understanding
- Medical records management
- EMR / EHR
- Scheduling appointments
- Patient confidentiality
- Data security
- Records review
- Microsoft Excel
- Attention to detail
- Records accuracy
- Clerical functions
- Protected health information
- Word processing software
Certification
- CMA - Certified Medical Assistant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Records Clerk-Affidavits
Elite HS Staffing-Edloe Health/Imaging
03.2025 - Current
Tap Industrial Services
09.2022 - 02.2024
Houston Endocrinology Center
09.2018 - 02.2021
Vein Center Houston
02.2017 - 09.2017
Memorial Herman Surgery Center Kirby Glen
08.2012 - 07.2016
Insurance Secretary
Vein Center Houston
05.2006 - 08.2012
Medical Assistant - undefined
HCC Coleman College
Certificate - Billing and Coding
Remington College