Gloria G Rodriguez
Winter Garden,FL
Summary
Bilingual, customer-focused professional with over 12 years of experience in delivering exceptional customer service. Skilled at managing diverse customer interactions, problem-solving, and ensuring customer safety and satisfaction. Seeking a flight attendant position to utilize my skills in a fast-paced, customer-oriented environment.
Overview
9
9
years of professional experience
Work History
Studio Manager
Studio 3D Brows
05.2021 - 03.2024
- Managed budgeting, expense tracking, and revenue to meet and exceed sales.
- Assessed client appointments, client records, and billing processes.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Recruited, trained, and developed high-performing and customer-focused team from scratch.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Implemented marketing strategies to promote studio to potential clients.
- Developed and implemented strategies to increase studio visibility and reach more clients.
Financial Services Escalation Advisor
Marriott Vacation Club
10.2016 - 04.2019
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Monitored and responded to inbound customers, current clients, and location communications via email, voicemail, mail etc.
- Creating and maintaining statics and reporting for monthly and annual reports.
- Built and maintained relationships with customers to increase sales, customer loyalty, and positive word-of-mouth.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Collaborated with other departments to meet customer needs and gained feedback to incorporate into sales strategy.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Senior Vacation Ownership Advisor
Marriott Vacation Club
11.2014 - 10.2016
- Servicing an 800+ customer book of business: Ensuring all customers are educated on vacation options and are up to date on their accounts
- Mentoring and training new employees in systems and customer service
- Meeting and exceeding sales, owner satisfaction and phone statistic goals on a period and quarterly basis.
- Responded to customer requests for products, services, and company information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
High School Diploma -
Celebration High School
Celebration, FL05.2010
Master Esthetician License - undefined
Loraine Academy
05.2022
Skills
- Bilingual read/write and speak fluently Spanish & English
- 12 years experience as a highly engaged top performer including conflict resolution, communication, and customer service skills
- Proficient in Microsoft Office
- Schedule Management
- Cleanliness and sanitation
- Issue Resolution
- 12 years as an experienced multitasker, handling 12-17 systems
- 68 WPM with a 98% accuracy
- 10 years of knowledge in several systems including Universe/OTM, Marsha, Fiserv, and InContact
Timeline
Studio Manager
Studio 3D Brows
05.2021 - 03.2024
Financial Services Escalation Advisor
Marriott Vacation Club
10.2016 - 04.2019
Senior Vacation Ownership Advisor
Marriott Vacation Club
11.2014 - 10.2016
High School Diploma -
Celebration High School
Master Esthetician License - undefined
Loraine Academy
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