Gloria (Glo) Moucheron
Brooklyn,NY
Summary
Goal-driven strategic leader and decisive business professional brings track record of success in start-up companies. Outstanding background managing multiple products from ideation to market launch and profitable monetization. Strong entrepreneurial spirit, open mind, and willingness to take on new challenges that require maniacal focus on people, performance and partnerships.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Founder
Wireless Edge Consulting- Victra/AntGen
Breinigsville, PA
08.2023 - Current
- Developed and implemented business growth strategies to increase revenue and market share for Victra-Verizon Authorized Retailer
- Created comprehensive sales plans to expand customer base and drive new product sales Growing from 0 to 100 retail points of distribution in 8 month
- Hired and retained staff to continue momentum into 2025
- Analyzed competitive landscape, identified opportunities, and developed go-to-market strategies. Built Dealer base of 9 owners to 68 Qualified owners capable of opening 1000 points of distribution
- Identified areas of improvement in existing processes and systems and proposed solutions accordingly.
- Collaborated with cross-functional teams including operations, finance, legal., to develop policies and procedures related to sales activities.
Executive Vice President
Ameritel
Brooklyn
03.2018 - Current
- Lead and support team of over 1000 employees for multiple channels within Ameritel
- Channels include T-Mobile Retail, Metro, Wholesale Divisions including MVNO prepaid and the Mobilfy B2B Division
- Oversee all sales, operations, profit and loss, vendor relationships, strategy and programs for HQ and field operations
- Build cross functional synergies to drive profit while maintaining culture and people development
- Led sales and operations with highest annual sales for 2020 while achieving the highest reduction in loss in company history
- Managed and evaluated workflow and productivity, making changes where necessary, including implementing new HR strategies, and productivity tools
- Designed, delivered and implemented HR Strategies, Success Planning, Employee Perspective Survey for the first time in company history resulting in YOY reduction in attrition by 50%
- Managed all financial aspects of the business and effectively managed budgets, payroll, compensation design, and investment strategies.
Chief Commercial Officer
NexGen Communications
Princeton, NJ
06.2021 - 08.2023
- Developed and implemented strategies to increase revenue, market share, and profitability. Increased revenue 52% YOY 2022-2023
- Created and maintained relationships with key customers and partners to ensure long-term growth. Grew door distribution from 600 to 1092 leveraging partner relationships.
- Directed efforts related to negotiations of contracts with vendors, suppliers, distributors.
- Established policies and procedures for efficient operations of commercial department within organization.
- Identified potential areas for expansion through strategic partnerships or acquisitions.
- Leveraged technology solutions such as CRM systems to optimize operational efficiency of commercial division.
Director TPR Strategy and Programs
T-Mobile
10.2016 - 03.2018
- Supporting T-Mobile dealers through 1500 Store build focused on hiring, building dealer competency in people development and partnership with field directors to understand PL structure of dealer channel
- Utilized diverse business processes and strategy development
- Oversaw all aspects of design and development for employee training, and partnered with every functional group throughout build process
- Worked closely with IT, Engineering, Field Leadership, Legal, HR and Store build to support dealers in achieving this monumental objective
- Highlighted as part of the T-Mobile UnCarrier turn around in Harvard Business Review.
Retail Director
T-Mobile
Carolinas
04.2014 - 10.2016
- Led District Managers, B2B Teams and 100 stores in 5 states to ensure the visions of the T-Mobile UnCarrier were executed
- YOY growth two consecutive years exceeding LY by 25%
- Consistently recognized for Values, Performance, Operations and Development including Winners Circle
- Worked closely with Engineering on AWS Spectrum shut down to 'Break the Network'
- Received 4 million in additional spend due to Strategy and necessity to launch market faster.
Director Training Design and Delivery
T-Mobile
Seattle
05.2011 - 04.2014
- Led training Design with a focus on driving down Churn
- Joined Task force to assist in creating training materials focused on Sales behaviors
- Led design team to create Perfecting Your Pitch, New Readiness Programs, and worked closely with Executive Leadership to develop and implement UnCarrier Launch
- Led field delivery team of 75 Field based trainers with focus on becoming Trusted Business Advisor
- Launched and created Apple Masters Program, Market Learning Centers and created T-Mobile first Director Development Program-All inductees promoted to Director
- Peak Award Winner 2013 T-Mobiles highest honor
- Leveraged Kirkpatrick Theory to assist field teams to create mechanisms to monitoring training adoption and productivity of current employees.
District Manager/ Sr Manager Operations
T-Mobile
Philadelphia
08.2008 - 04.2011
- Lead, recruit and hire for eastern PA Market of 11 stores
- Focused on YOY growth, building sales culture and people development
- 2008/2009 Top Ranked Customer Experience, Highest YOY Growth and Value Award Winner
- Promoted to Ops Manager 2009 (One of 4 Nationally) Managed and evaluated workflow and productivity, making changes Nationally to include Weekly Hot Topics, Store Communication, Sales Priorities, Launched concept of EIP on devices, and reviewed all Training to streamline information drive results
- Developed and implemented operational performance standards and procedural changes to drive productivity and quality at all levels
- Partnered closely with HQ Sales and Operations to build a feedback funnel for the field, by the field.
Skills
- Strategic Planning
- Revenue Development
- Customer Acquisition
- Board Collaboration
- Training Design and Delivery
- Talent Management
- Organizational Structure
- Business Development
Certification
- Completed, Situational Leadership, New York City, 01/2013, 02/2013
- Completed, Talent Management Design Certificate, Seattle WA, 05/2012, 01/2013
- Director Certification, AMA-Training Management Certification, New York City, 02/2015, 02/2015
References
References available upon request
Timeline
Founder
Wireless Edge Consulting- Victra/AntGen
08.2023 - Current
Chief Commercial Officer
NexGen Communications
06.2021 - 08.2023
Executive Vice President
Ameritel
03.2018 - Current
Director TPR Strategy and Programs
T-Mobile
10.2016 - 03.2018
Retail Director
T-Mobile
04.2014 - 10.2016
Director Training Design and Delivery
T-Mobile
05.2011 - 04.2014
District Manager/ Sr Manager Operations
T-Mobile
08.2008 - 04.2011
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