Gloria I Velez Montanez
Tallahassee,USA
Summary
Dedicated, ambitious, and self-motivated restaurant manager/retail with 10+ years of managerial experience and excellent customer service skills. Professional, composed, and reliable shift leader with strong interpersonal skills, flexibility in the face of busy operations and shifting priorities, and passion for progress.
Resourceful auditor with several years of comprehensive experience preparing and examining financial records. Well-versed in initiating and implementing auditing systems and evaluating internal controls of accounting functions. Tech-savvy critical thinker committed to quickly identifying and resolving issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Auditor Intern
Southern Retail Inventory Services
Tallahassee, Florida
03.2025 - Current
- Assisted in conducting inventory audits for retail clients.
- Collaborated with team members to ensure accurate data collection.
- Documented discrepancies and communicated findings to supervisors.
Head Cashier
Country Kitchen
Tallahassee, US
10.2016 - 12.2024
- Maintained accurate records of daily sales transactions, balancing the cash drawer at the end of each shift with minimal discrepancies
- Resolved customer complaints or concerns in a professional manner, escalating issues as necessary to ensure customer satisfaction
- Managed cash register operations, including handling cash transactions, processing returns, and providing accurate change to customers
- Supervised a team of 8 cashiers, ensuring efficient checkout processes and exceptional customer service
- Developed and implemented training programs for new cashiers to ensure consistent adherence to company policies and procedures
- Contributed to creating a positive work environment by fostering teamwork among cashiers through effective communication and conflict resolution skills
- Increased overall customer satisfaction ratings by XX% through friendly interactions, efficient service delivery, and prompt issue resolution
Education
General Studies
Deland High School
DeLand, FL 09.1985 - 08/1988
Skills
- Retail Management
- Inventory Control
- Culinary Degree
Certification
Food Safety Certification
Timeline
Auditor Intern
Southern Retail Inventory Services
03.2025 - Current
Head Cashier
Country Kitchen
10.2016 - 12.2024
General Studies
Deland High School
09.1985 - 08/1988