Gloria Isabella Rivas Gaviria
Tampa,FL
Summary
Proven Customer Service Specialist, adept in problem-solving and active listening, significantly enhanced customer loyalty at BELLAS KAFFE LLC. Excelled in high-pressure situations, mastering payment processing and customer satisfaction measurement. Skillfully balanced empathy and efficiency, driving positive outcomes and exceeding expectations without relying on numerical specifics. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
BELLAS KAFFE LLC
03.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and spanish -speaking customers.
Customer Service Cashier
Walmart
10.2021 - 01.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
Education
High School Diploma -
Thomas Jefferson High School
Tampa, FL05.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Payment Processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
BELLAS KAFFE LLC
03.2022 - Current
Customer Service Cashier
Walmart
10.2021 - 01.2022
High School Diploma -
Thomas Jefferson High School
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