Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gloria J Grady

Hollister,MO

Summary

Dedicated Medical Assistant and Receptionist that works productively with diverse personalities and experienced in clinical settings. Knowledgeable in patient care, vital signs, phlebotomy, injections, assisting in minor procedures and testing, patient education, scheduling appointments and testing, referrals, records, and front desk management. Offers successful career and personal history in both front and back office settings as well as a personal caregiver.

Overview

36
36
years of professional experience

Work History

Personal Caregiver

Mrs. Jean Grady
05.2013 - 11.2020
  • Maintained clean, safe, and well-organized patient environment.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Implemented creative strategies to keep clients engaged in activities that promoted cognitive functioning and mental stimulation.
  • Maintained detailed records of client progress, enabling accurate reporting to family members and healthcare professionals involved in their care plan.
  • Collaborated with family members to ensure effective communication regarding the care plan and any necessary adjustments.
  • Served as an advocate for the rights of elderly individuals receiving personal care services within their home environments.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.

Phlebotomist

Lab For OB/Gyn Infertility Specialists
05.1991 - 10.1992
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Reviewed patient records for accuracy and completeness.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, and butterfly needles.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Verified proper storage and transportation of specimens to laboratories.

Receptionist/Medical Assistant

Neurology Associates
06.1989 - 03.1991
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained confidentiality of information regarding clients and company.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected payments, processed transactions and updated relevant records.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing documents.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Trained and performed EEG's.

Medical Assistant

Dr. J. Russell Jordan And Dr. Lois Jordan
06.1984 - 05.1989
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, and organizing documents.
  • Managed new prescriptions and refills with pharmacy.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Taught patients about medications, procedures, and care plan instructions.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Verified patient insurance coverage and collected required co-payments.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Transcribed the doctors notes for the charts.

Education

No Degree - Music Education With An Emphasis in Piano

Baylor University
Waco, TX

Medical Assistant

Texas College of Medical And Dental Assistants
Dallas, TX
11.1981

Skills

  • Healthcare Industry Knowledge
  • Medical Office Procedures
  • Initiative-taking
  • Vital Signs
  • Assisting in minor procedures and testing
  • injections
  • Phlebotomy
  • EKG
  • Patient Education
  • Medical receptionist experience
  • Patient check-in and check-out
  • Patient Scheduling
  • Microsoft Office
  • Reminder calls
  • Insurance Verification
  • Appointment management
  • Medical Terminology
  • Appointment Scheduling
  • Payment Collection
  • Telephone Etiquette

Timeline

Personal Caregiver

Mrs. Jean Grady
05.2013 - 11.2020

Phlebotomist

Lab For OB/Gyn Infertility Specialists
05.1991 - 10.1992

Receptionist/Medical Assistant

Neurology Associates
06.1989 - 03.1991

Medical Assistant

Dr. J. Russell Jordan And Dr. Lois Jordan
06.1984 - 05.1989

No Degree - Music Education With An Emphasis in Piano

Baylor University

Medical Assistant

Texas College of Medical And Dental Assistants

Similar Profiles

  • Claudia I. Redd

    Claudia I. ReddClaudia I. Redd

    Certificate Nurse Assistant at Mrs. Jean BergstromCertificate Nurse Assistant at Mrs. Jean Bergstrom

  • Vicky Phan

    Vicky PhanVicky Phan

    High School Teacher assistant at Mrs. Williams and Mrs. RobareHigh School Teacher assistant at Mrs. Williams and Mrs. Robare

  • ABBYE BELL

    ABBYE BELLABBYE BELL

    Knicks Boutique - Sales Associate at Mrs. Dana Woods, Mrs. Felicia StatenKnicks Boutique - Sales Associate at Mrs. Dana Woods, Mrs. Felicia Staten

  • Matthew Sanders

    Matthew SandersMatthew Sanders

    Police Sergeant at City of Hollister Missouri Police DepartmentPolice Sergeant at City of Hollister Missouri Police Department

  • Jonathan Coxie

    Jonathan CoxieJonathan Coxie

    Contract Construction Planner at Liberty UtilitiesContract Construction Planner at Liberty Utilities

CREATE PROFILE
Gloria J Grady