Gloria L Johnson

Driven leader with extensive background and experience in creating and streamlining operations for maximum efficiency, putting together, and driving high-performing teams, and aligning strategy to long-term goals. Expertise in operational management, risk management, consumer lending, housing and realty, and community service. Continual promotion and progression as a respected, go-to leader and board appointee. Known for leading teams and developing staff to flesh out processes, determine strength and weaknesses of direct reports, and provide training and mentoring to enhance quality assurance and improve customer experience. Strong ability to take initiative and create processes and programs where there are none, devise risk controls and measures, and implement changes to drive increased productivity and ensure regulatory compliance. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

• Led team and processes through substantial improvements in quality and reduction of errors by cross-training personnel, reviewing existing procedures, and ensuring accuracy, improving customer satisfaction, and reducing overall time for loan funding.
• Developed employee mentorship program, assigning more experienced team members with less experienced ones, assisting with smooth onboarding process.
• Managed QA team of 10 and closing document preparation team of 8, ensuring accuracy of legal documents, signatures, dates, notaries, etc. within SLAs, regulatory compliance rules, and company risk parameters.
• Created 6-week grassroots homebuyers' association seminar for disadvantaged community members; presented topics and engaged audiences to understand complex home buying process, laws, and procedures, resulting in increased homeownership.

• Community Action Partnership of Providence County, Board Member, May 2024 to Present
• Community Advisory Board, Swearer Center @ Brown University, Board Member, March 2021 to Present
• YouthBuild Preparatory Academy, Board Member, January 2016 to Present
• A Sweet Creation, Board Secretary, March 2016 to Present
• West Elmwood Housing Development Corporation, Board President, April 2017 to September 2020
• Kobi for Mayor (Providence) Campaign, Treasurer, March 2017 to December 2018