Gloria Lynnette Durran
123 Union St.,AR
Summary
Dynamic Operations Manager with a proven track record at Loves Travel Stop, excelling in team leadership and inventory management. Enhanced customer satisfaction through effective problem-solving and staff development, achieving higher employee retention rates. Skilled in implementing policies and optimizing operations, fostering a culture of accountability and performance excellence.
Energetic and adaptable with strong ability to manage operations and streamline processes. Skilled in workflow optimization and familiar with key principles of supply chain management and logistics. Committed to driving operational efficiency and fostering collaborative team environment.
Offering strategic mindset and ability to quickly learn and adapt to new operational environments. Brings strong understanding of organizational processes and keen eye for detail. Ready to use and develop problem-solving and analytical skills in General Manager role.
Overview
5
5
years of professional experience
Work History
Operations Manager
Loves Travel Stop
10.2023 - Current
- Streamlined daily operations to enhance efficiency and improve customer satisfaction.
- Collaborated with team members to implement inventory management systems, reducing waste.
- Trained and mentored staff on safety protocols and operational procedures.
- Managed inventory levels to ensure optimal stock availability, and reduce overstock.
- Implemented planograms and ensured tag maintenance execution.
- Conducted training and onboarding for new team members, improving team performance and productivity.
- Coordinated scheduling of staff shifts to ensure optimal coverage during peak hours.
- Supervised operations, staff, and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times, and minimizing downtime.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Shift Lead
Loves Travel Stop
06.2022 - 10.2023
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on operational procedures and best practices.
- Optimized workflow processes to enhance efficiency in service delivery.
- Managed inventory levels, coordinating stock replenishment as needed.
- Led team meetings to communicate goals, expectations, and updates effectively.
- Resolved customer inquiries promptly, enhancing overall satisfaction and retention.
- Completed store opening and closing procedures and balanced tills.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained new employees and delegated daily tasks and responsibilities.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Completed cash and credit card transactions accurately using POS software.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
Cashier
Loves Travel Stop
07.2020 - 06.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawers and balanced registers at end of shifts.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Collaborated with team members to streamline checkout processes during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma -
Momence High School
Momence, ILSkills
- Problem-solving
- Team leadership
- Customer service
- Employee relations and conflict resolution
- Planning and implementation
- Staff training, and management
- Inventory management
- Policies and procedures implementation
- Employee motivation
- Staff development
- Schedule management
- Invoice processing
Timeline
Operations Manager
Loves Travel Stop
10.2023 - Current
Shift Lead
Loves Travel Stop
06.2022 - 10.2023
Cashier
Loves Travel Stop
07.2020 - 06.2022
High School Diploma -
Momence High School