Skilled Data Entry Operator with 7 years of experience in data processing. Focused on maintaining high-quality data and improving performance standards. Prioritizes professionalism, organization and efficiency.
Hi, I’m
Gloria M. Moreno
Data Entry Specialist
Garland,TX
Summary
Overview
10
years of professional experience
Work History
Software Galaxy Systems
Customer Service Specialist
02.2022 - 03.2023
Job overview
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Answered constant flow of customer calls with minimal wait times.
Nonexistent
Maternity Leave
08.2021 - 12.2021
Job overview
- Dr. recommended leave from workforce to recover, recuperate and re establish health due to pregnancy.
Teleperformance USA
Customer Service Representative - Night Shift
06.2021 - 08.2021
Job overview
- Care for Inbound/Outbound calls for candidates for available position with clients
- Maintaining a daily log of candidates reached.
- Working remotely and closely with administration and HR for daily improvements
- Proficiency working through varied tabs and software's to complete tasks and daily quota.
- Updated account information to maintain customer records.
- Delivered prompt service to prioritize customer needs.
- Answered constant flow of customer calls with minimal wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted available products and services to customers during service, account management, and order calls.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Beacon Hill
Data Entry Specialist
06.2021 - 07.2021
Job overview
- 6 week contract work, with extension of a couple of weeks.
- Extensive Customer Service to caller's and provide care and appropriately information on diverse issues of in bound callers
- Collated and organized data entry documents into filing systems for easy access.
- Maintained files, records and chronologies of entry activities.
- Evaluated source documents to locate needed information.
- Position that required manual data entry from filing system to clients new software
- Enter sensitive data into software to make appropriate outreach to clients programs for appropriate services.
- Outbound contact to client customer for service and verification of correct information from clients customers
- Remote software updating on own hardware to upkeep with clients program and assignment.
- Produced monthly reports with advanced Excel spreadsheet functions.
Robert Half
Data Entry Clerk
05.2021 - 06.2021
Job overview
- Filed information into software made accessible to other departments in clients systems.
- Organized, sorted, and checked input data against original documents.
- Followed established procedures to enter and process data correctly.
Nonexistent
Unemployed
02.2021 - 05.2021
Job overview
- Contracted COVID 19 in February until cleared in May 2021.
Interfaith Family Services
Screening Coordinator
11.2020 - 02.2021
Job overview
- Screened clients or pending applicants ,over the phone, system portal or walk in, for housing and other various services provided by Interfaith Non profit services.
- In charge of appointing/maintaining candidate appointments/follow ups, providing on the spot drug testing/screening, follow up with denied candidates with appropriate sources of assistance.
- Core duty for position was maintaining interpersonal relations while providing compassion and professionalism on all points of contact.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
OfficeTeam
Receptionist/Data Entry Clerk
06.2020 - 10.2020
Job overview
- Assigned to Multitasking positions that required basic PC knowledge to help with data entry, sorting and volume concentrated tasks
- Worked in office environment that required constant customer service knowledge of client needs while performing clerical tasks such as filing, copy making and assisting other departments with clerical needs as needed
- Performed various clerical and receptionist duties with excellence, as the turn over for full time hire was negotiated on more than one occasion while working with OfficeTeam.
Amazon
Amazon Associate
10.2019 - 05.2020
Job overview
- Cross trained to pack, sort and maintaining flow of belt lines on different departments with outgoing packages
- Worked under a constant changing environment that required high count of packaging and sorting on an hourly basis depending on daily demand
- Maintained Pre Covid/Covid 19 protocols while working in packaging and sorting under pressure of hourly volume goals.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
Ranstad
Data Entry Clerk
05.2019 - 10.2019
Job overview
- Maintained a high number of process documents for scanning and data entry that required other departments to certify and approve logs.
- Organized, sorted, and checked input data against original documents.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Sorted documents and maintained organized filing process.
- Followed established procedures to enter and process data correctly.
Robert Half Legal
Data Entry Clerk
03.2019 - 05.2019
Job overview
- Trained in internal software system to be able to achieve clients demand for file count and meeting file count under the supervision of direct attorneys or paralegals.
- Managed and organized documents for data entry tasks.
- Cross trained in mass mail set up or specific client package delivery.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Coded and processed applications into required electronic formats.
- Compared transcribed data with source document to detect and correct errors.
John R. Salazar Firm
Intake Specialist/Legal Assistant
04.2018 - 03.2019
Job overview
- Collected client information in person or over the phone to review findings for prospective clients
- Worked under direct department manager for proper assessments of prospective cases.
- Trained closely with paralegals in translation, clerical assistance or client interviews under authorization of case attorney
- Filed closing letters and followed up with clients that cases we could not take while providing alternate resources or authorized attorney disclosed facts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Attended case reviews and provided feedback on client progress.
- Completed intake assessment forms and filed clients' charts.
Staff Force
General Labor/ Warehouse Clerk
06.2017 - 01.2018
Job overview
- Quality checked pulled material for customer pick up and inventoried remaining quantity items for following shift
- Maintained hourly logs of items processed for pick up in warehouse and inventoried non delivered items to warehouse logs
- Confirmed damages and logged all complaints in regards to delivery returns to beginning shift managers and following shift personnel for customer service to follow up.
- Completed cycle counts and monthly inventory.
Legal Aid of Northwest Texas
Receptionist Intake Specialist
07.2013 - 03.2016
Job overview
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Completed intake assessment forms and filed clients' charts.
- Facilitated communication between clients and other service providers.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Coded and processed applications into required electronic formats.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Used computer software to store and retrieve data.
Education
El Centro CollegeDallas, TX
No Degree from Paralegal Studies
07.2017
University Overview
Sachse High SchoolSachse, TX
High School Diploma
06.2009
University Overview
- Completed dual college credit courses in Math and English.
Skills
- Call Centers
- Customer Service
- Good Communication Skills
- Calm and Professional Under Pressure
- Data Evaluation
- Document and Records Management
- Administrative and Office Support
- Customer Information Databases
- Call Volume and Quality Metrics
- Multiple Phone line experience
- Basic PC knowledge
- Average 10 key stroke 8700 to 9000
- Average typing speed 40-45 wpm
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Specialist
Software Galaxy Systems
02.2022 - 03.2023
Maternity Leave
Nonexistent
08.2021 - 12.2021
Customer Service Representative - Night Shift
Teleperformance USA
06.2021 - 08.2021
Data Entry Specialist
Beacon Hill
06.2021 - 07.2021
Data Entry Clerk
Robert Half
05.2021 - 06.2021
Unemployed
Nonexistent
02.2021 - 05.2021
Screening Coordinator
Interfaith Family Services
11.2020 - 02.2021
Receptionist/Data Entry Clerk
OfficeTeam
06.2020 - 10.2020
Amazon Associate
Amazon
10.2019 - 05.2020
Data Entry Clerk
Ranstad
05.2019 - 10.2019
Data Entry Clerk
Robert Half Legal
03.2019 - 05.2019
Intake Specialist/Legal Assistant
John R. Salazar Firm
04.2018 - 03.2019
General Labor/ Warehouse Clerk
Staff Force
06.2017 - 01.2018
Receptionist Intake Specialist
Legal Aid of Northwest Texas
07.2013 - 03.2016
El Centro College
No Degree from Paralegal Studies
Sachse High School
High School Diploma
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