GLORIA MAYADEVI SAGÁRNAGA DELGADILLO
Revere
Summary
Customer-focused hospitality and travel professional with a proven track record in delivering outstanding client services. Passionate about achieving the highest levels of customer success and retention, excels in resolving conflicts promptly and building positive relationships. Strong commitment to providing exceptional experiences ensures that every interaction leaves a lasting impression. Travel management professional with comprehensive experience in orchestrating seamless travel experiences and optimizing agency operations. Known for fostering collaborative team environments and driving results through adaptable strategies. Exceptional communication and problem-solving skills ensure client satisfaction and operational efficiency.
Overview
25
25
years of professional experience
Work History
Operations Manager
Hanaqpacha Travel
04.2012 - Current
- Established partnerships with local businesses to create unique travel packages tailored to client preferences.
- Expanded the agency's client base by targeting niche markets and offering specialized services to meet their unique travel needs.
- Handled customer complaints promptly and professionally, resolving issues to maintain client satisfaction.
- Increased customer satisfaction by implementing streamlined booking processes and personalized travel itineraries.
- Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
- Monitored travel arrangements closely to proactively handle potential disruptions or changes in plans.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and anticipating client needs.
- Facilitated seamless communication between travelers, suppliers, colleagues, and management through regular updates on trip progress.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Server
Chart House Restaurant
07.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Cashier / Server / ToGo / Bartender
Chilli's
05.2022 - 07.2023
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Cashier / Server / ToGo / Bartender
Chilli's
01.2022 - 07.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Social Auditor
Verite
01.2014 - 12.2018
- Perform thorough inspections that evaluate a workplace’s compliance with laws, codes of conduct, and/or other standards on human rights, labor rights, and environmental rights.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards and corporate social responsibility standards.
- Executed audit phases with focus on worker interviews and entered data into accounting software for analysis.
- Data download and report building. Presentation of results.
- In depth knowledge of local legislation and international standards.
Travel Agent
Turisbus Travel Agency
01.2009 - 12.2010
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Social Auditor
Verite
01.2008 - 12.2008
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards and corporate social responsibility standards.
- Executed audit phases with focus on worker interviews and entered data into accounting software for analysis.
- Data download and report building. Presentation of results.
- In depth knowledge of local legislation and international standards.
Cashier
Yankee One Dollar
01.2000 - 12.2008
Cashier
Dollar Tree
01.2000 - 12.2008
Cashier
Walmart
01.2000 - 12.2008
Cashier
Target
01.2000 - 12.2008
Cashier / Server
On the Border
01.2020 - 12.2021
Cashier / Server / ToGo / Bartender
Lupe's Tex-Mex
01.2020 - 12.2021
English/Spanish Teacher
Pico Verde - Languages Institute
01.2010 - 12.2013
Auditor
International Fund for Agricultural Development
01.2008 - 12.2008
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
Receptionist
Rosario Hotel
01.2009 - 12.2010
Field Researcher
Verite
01.2009 - 12.2009
Education
Bachelor of Science - Anthropology
Universidad Mayor De San Andrés
La Paz - BoliviaAssociate of Science - Touristic Administration
Primera Escuela De Hotelería Y Turismo
La Paz - BoliviaHolyoke Community College - Anthropology
Holyoke Community College
Holyoke, Massachusetts01.2003
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Management
- Client relationships
- Schedule management
- Business administration
- Budget development and management
- Strategic partnerships
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Portuguese
Limited Working
German
Elementary
Timeline
Server
Chart House Restaurant
07.2023 - Current
Cashier / Server / ToGo / Bartender
Chilli's
05.2022 - 07.2023
Cashier / Server / ToGo / Bartender
Chilli's
01.2022 - 07.2022
Cashier / Server
On the Border
01.2020 - 12.2021
Cashier / Server / ToGo / Bartender
Lupe's Tex-Mex
01.2020 - 12.2021
Social Auditor
Verite
01.2014 - 12.2018
Operations Manager
Hanaqpacha Travel
04.2012 - Current
English/Spanish Teacher
Pico Verde - Languages Institute
01.2010 - 12.2013
Travel Agent
Turisbus Travel Agency
01.2009 - 12.2010
Receptionist
Rosario Hotel
01.2009 - 12.2010
Field Researcher
Verite
01.2009 - 12.2009
Social Auditor
Verite
01.2008 - 12.2008
Auditor
International Fund for Agricultural Development
01.2008 - 12.2008
Cashier
Yankee One Dollar
01.2000 - 12.2008
Cashier
Dollar Tree
01.2000 - 12.2008
Cashier
Walmart
01.2000 - 12.2008
Cashier
Target
01.2000 - 12.2008
Bachelor of Science - Anthropology
Universidad Mayor De San Andrés
Associate of Science - Touristic Administration
Primera Escuela De Hotelería Y Turismo
Holyoke Community College - Anthropology
Holyoke Community College
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