Gloria Gordon-Cruz
Covington,GA
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
10
10
years of professional experience
Work History
HRIS Administrator
Serta Simmons Bedding, LLC
07.2021 - Current
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Attend meetings to deliver status reports to key stakeholders.
- Remote testing of configurations and end user systems
- Configure and test UKG, SAP and SuccessFactors operating systems
- Administer quality customer service to in-house staff and satisfied concerns.
- Conduct comprehensive system audits on regular basis.
- Refine existent policy and guidelines company-wide
- Integral part of Implementation Team for SAP/UKG Dimensions Go Live project
- Oversaw user provisioning efforts, verifying credentialing policies, security and maintenance to encourage safe sign-ins.
- Prepared and maintained regular system assessment and evaluation documents, informing HRIS and Leadership of discovered faults or discrepancies in system configurations and operations.
- Review existing configuration and technical specifications to identify and eliminate potential policy and security flaws and weaknesses.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Generated and analyzed reports to monitor integration and data errors
Payroll Specialist
Serta Simmons Bedding, LLC
07.2021 - 02.2022
- Manage complex, service-oriented, multi-state payroll, consistent with federal and state wage and hour laws using ADP, ServiceNow, Kronos, SAP
- Point of contact for payroll specific projects and related issues and engages appropriate resources for resolution
- Exercise sound independent judgment within established guidelines; ability to work independently, remotely as well as within a team environment.
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
Payroll Specialist
Robert Half Accountemps @Serta Simmons Bedding
09.2020 - 07.2021
- ADP Enterprise/Vantage Kronos Work Dimensions, SAP and ServiceNow
- Point of contact for payroll specific projects and related issues and engages appropriate resources for resolution
- Strong customer service, interpersonal, written, verbal communication and analytical skills
- Manage multiple tasks and projects simultaneously
- Reviewed time records for 5000employees to verify accuracy of information
Payroll Specialist
American CyberSystems Inc. @Delta Airlines
01.2020 - 04.2020
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Managed payroll data entry and processing for 6000 employees to comply with predetermined company guidelines
Senior Payroll Specialist
AccruePartners @XPO Logistics
06.2019 - 01.2020
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database in SuccessFactors
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Managed payroll data entry and processing for 44K employees to comply with predetermined company guidelines
Payroll Analyst
American CyberSystems Inc.
04.2017 - 02.2019
- Remotely compile, compute and record employee time worked, and miscellaneous payroll data
- Research and analyze discrepancies and process appropriate corrections
- Prepare and create reports for fourteen payroll portals
- Resolve problems and recommend solutions
- Ability to multi-task, manage time and accept changing priorities
- Managed payroll data entry and processing for 5000 employees to comply with predetermined company guidelines
Resource Manager
American CyberSystems Inc.
02.2016 - 04.2017
- Freestyle(CCFS) client, worked independently onsite at CCFS location
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and implemented onboarding and orientation programs for new employees.
- Collaborated with managers to identify and address employee relations issues.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Human Resources Business Partner
Group 1 Auto
05.2013 - 02.2016
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Instructed senior leaders on appropriate employee corrective steps.
Education
MBA - Human Resources Management andServices
Ashford University
Clinton, IA07.
Masters - Public and Health Administration
Keller Graduate School of Management of DeVry University
Decatur, GABachelor of Arts - Psychology
Ashford University
Skills
- Time Tracking and Payroll Administration
- HRIS Applications, HR, Payroll Management Systems: ADP, Beeline, Contract-Central, IQ Navigator, Field Glass, Kronos, Kronos Dimensions, ServiceNow, SuccessFactors, MPS, MSS, SAP
- Microsoft Office: Word, PowerPoint, Excel (Intermediate) Accounting, Project Management, Teams,
- Analysis, FMLA, PTO, OJI, interpersonal and relationship building
- Exceptional communication, organization, time management and customer service skills
- Customer-centric attitude, ability to build excellent relationships with candidates and colleagues
- Strong typing, listening and documentation skills, ability to listen and type simultaneously
- Problem-Solving
- Dependable and Responsible
- Organization and Time Management
- Self-Motivated
- Organizational Skills
- User Experience
- Configuration Management
- Ability To Write Reports
- Excellent Analytical
- Software Applications
- Verbal And Written Communication
- Evaluation
- User Support
- Recommend Solutions
- Human Resources
- Meetings And Conferences
- Benefits Review
- Administration
- Customer Needs
- Reporting Tools
- Learning Management System
- Time Keeping
- Policies And Procedures
- Ability To Take Initiative
- Testing
- Quality Assurance Tests
- Maintenance
- Project Implementation
- HR Systems
- ADP Enterprise
- HR Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
HRIS Administrator
Serta Simmons Bedding, LLC
07.2021 - Current
Payroll Specialist
Serta Simmons Bedding, LLC
07.2021 - 02.2022
Payroll Specialist
Robert Half Accountemps @Serta Simmons Bedding
09.2020 - 07.2021
Payroll Specialist
American CyberSystems Inc. @Delta Airlines
01.2020 - 04.2020
Senior Payroll Specialist
AccruePartners @XPO Logistics
06.2019 - 01.2020
Payroll Analyst
American CyberSystems Inc.
04.2017 - 02.2019
Resource Manager
American CyberSystems Inc.
02.2016 - 04.2017
Human Resources Business Partner
Group 1 Auto
05.2013 - 02.2016
MBA - Human Resources Management andServices
Ashford University
Masters - Public and Health Administration
Keller Graduate School of Management of DeVry University
Bachelor of Arts - Psychology
Ashford University
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