Gloriana Buscaglia
Pompano Beach
Summary
Proven to excel in high-pressure environments, I significantly increased sales at Casa Neos through effective upselling techniques and a keen attention to detail. My strong multitasking abilities and memory retention ensured a high-quality dining experience, fostering relationships with regulars and enhancing customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Military Training Instructor
United States Air Force, USAF
03.2020 - Current
- Led military personnel through rigorous physical fitness regimens, contributing to increased readiness and operational effectiveness.
- Maintained detailed records on each trainee''s progress, allowing for targeted interventions where necessary for optimal learning outcomes.
- Organized realistic field training exercises simulating real-life combat situations, honing decision-making skills under pressure among trainees.
Waitress
Casa Neos
05.2024 - 03.2025
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Proved successful working within tight deadlines and a fast-paced environment.
Waitress
Moxies Bar & Grill
09.2022 - 02.2024
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Waitress
Soho Beach House
02.2021 - 12.2022
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Managed memberships and high value customers with high status
- Displayed exceptional experiences to regular customers and grew and built relationships for better experiences
Education
Associate of Science - General Studies
Erie County Commuity College
Williamsville, NY05-2020
High School Diploma -
Williamsville East High School
Williamsville, NY06-2017
Skills
- Strong multitasking
- Attention to detail
- Safe food handling
- Memory retention
- Time management
- Upselling techniques
Accomplishments
- Collaborated with team of 45 soldiers in the development of mock deployments and prepared everyone for real life events.
- Managed on average 45 military members per year to sustain their personal fitness and health.
- Built homes for the homeless in Oahu, Hawai'i including group feeding and community service.
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
- First Aid Certification - American Red Cross.
- ServSafe Food Handler Certification - National Restaurant Association.
- ServSafe Food Handler's Certification
- CPR/AED Certification
Timeline
Waitress
Casa Neos
05.2024 - 03.2025
Waitress
Moxies Bar & Grill
09.2022 - 02.2024
Waitress
Soho Beach House
02.2021 - 12.2022
Military Training Instructor
United States Air Force, USAF
03.2020 - Current
Associate of Science - General Studies
Erie County Commuity College
High School Diploma -
Williamsville East High School
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