Summary
Overview
Work History
Education
Skills
Timeline
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Gloriana Wetzel

Tampa,FL

Summary

Uses independent decision-making skills and sound judgment to positively impact company success. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Trainable and committed to creating warm and inviting atmosphere.

Overview

2
2
years of professional experience

Work History

Field Management Supervisor

Champion Fields
05.2022 - 08.2023
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations.
  • Established team priorities, maintained schedules and monitored performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Developed detailed plans based on broad guidance and direction.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Ordered and maintained all recreational equipment.

Kids Crunch Associate

Crunch
08.2022 - 04.2023
  • Monitored all activities to maintain maximum level of safety.
  • Actively participated in child's activities by reading to groups, painting, coloring and playing games.
  • Maintained accurate safety and attendance records.
  • Created new and fun activities to drive enthusiasm for children.
  • Provided emotional support and guidance to children during difficult times.
  • Enforced rules and managed behavior through developmentally appropriate discipline.

Hostess

DESTIHL
08.2021 - 05.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Education

Bachelor of Arts - Art Therapy

The University of Tampa
Tampa, FL
05.2025

Associate of Arts -

Heartland Community College
Normal, IL
05.2023

Skills

  • Outgoing Demeanor
  • Standard Operating Procedures Understanding
  • Team Management
  • Routine Inspections
  • Professional Relationships
  • Customer Needs Assessments

Timeline

Kids Crunch Associate

Crunch
08.2022 - 04.2023

Field Management Supervisor

Champion Fields
05.2022 - 08.2023

Hostess

DESTIHL
08.2021 - 05.2022

Bachelor of Arts - Art Therapy

The University of Tampa

Associate of Arts -

Heartland Community College

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Gloriana Wetzel