Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gloriann Morales

Orlando,FL

Summary

Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 2 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input. Motivated professional with extensive experience in customer service, sales and administrative tasks.

Overview

7
7
years of professional experience

Work History

Admin

D&R Caulking / Visuart code llc
11.2021 - 09.2023
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Managed scheduling for staff and monitored resource allocation to provide optimal coverage and service.
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
  • Processed financial documents, contracts, expense reports and invoices.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.

Sales Representative

Westgate Resorts
02.2018 - 01.2019
  • Handle calls regarding vacation sales
  • Adhere to call center minimum conversion rate of 3.5% or higher
  • Utilize persuasive and selling skills to connect customers with appropriate options
  • Contacted new and existing customers to outline benefits of products.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Created sales and revenue-generating opportunities in new markets to improve bottom line.
  • Developed key customer relationships to increase sales.
  • Leveraged trends in customer marketplaces to shape value-added solutions and approaches.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Insurance Coordinator /Administrative Secretary

Angels For Kids
10.2017 - 01.2019
  • Verified insurance and communicated coverage to staff and patients.
  • Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
  • Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
  • Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
  • Obtained prior authorization and precertification for outpatient procedures.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.

Merchandise Admin / Sales

Cohens Fashion Optical
07.2016 - 10.2017
  • Responsible of handling all merchandise
  • Responsible of ordering everything needed in the store, and patients' orders
  • Knowledgeable of all insurance companies & their benefits
  • As a sales representative delivered excellent customer service
  • Illustrated competent use of POS system and transaction devices for receiving and checking in goods.
  • Recommended merchandise to customers based on needs and preferences.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Increased sales by establishing strong relationships with clients and understanding their needs.
  • Provided excellent customer service by addressing inquiries promptly, resulting in repeat business and positive feedback from clients.

Education

GED -

Forest Hills High School
Kew Gardens, NY
06.2015

Skills

  • Problem-solving abilities
  • Customer relations
  • Clerical support
  • Adaptive team player
  • Process optimization
  • Retail sales customer service
  • QuickBooks proficiency
  • Organizational skills
  • Multitasking
  • Work ethic
  • Computer skills
  • Microsoft Office
  • Office Administration
  • Recordkeeping and File Management
  • Attention to Detail
  • Customer Service

Timeline

Admin

D&R Caulking / Visuart code llc
11.2021 - 09.2023

Sales Representative

Westgate Resorts
02.2018 - 01.2019

Insurance Coordinator /Administrative Secretary

Angels For Kids
10.2017 - 01.2019

Merchandise Admin / Sales

Cohens Fashion Optical
07.2016 - 10.2017

GED -

Forest Hills High School

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Gloriann Morales