Gloriann Torres-Corsino, MBA, CMP

Co-Lead, Catering & Events Team

• Partnered with the Director of Catering & Events to oversee daily departmental operations, including conflict resolution, forecasting, and budgeting.
• Contributed strategic input to Sales & Marketing initiatives related to group business, enhancing alignment and performance.
• Directly managed a team of 20, providing mentorship, training, and professional development to elevate service standards and team effectiveness.
• Led the planning and execution of large-scale, complex programs, serving as the primary liaison between clients, their representatives, and hotel departments.
• Ensured seamless communication and coordination across all hotel divisions to deliver exceptional on-site convention experiences.

• Oversaw assignment of group business to Event Managers, ensuring optimal alignment of resources and expertise.
• Conducted comprehensive reviews of meeting space allocations based on sales agreements to maximize utilization and revenue potential.
• Partnered with Sales Managers during Discovery Tours to support client engagement and conversion.
• Led monthly forecasting for group business, providing strategic insights to support revenue management.
• Managed group marketing campaigns through Passkey, driving attendance and enhancing guest experience.
• Supported the Director of Catering in daily operations, including conflict resolution, team development, and departmental leadership.
• Directed large-scale, complex programs, serving as the primary liaison between clients, their representatives, and hotel departments to ensure seamless planning and flawless execution of conventions and events

• Responsible of teaching courses related to Hospitality, specifically Events and Convention Planning.
• Taught Catering & Events, Exhibition Management, Special Events courses, providing instruction to up to 30 undergraduate students.
• Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.

• Coordinate and oversee all large-complex group and catering events from initial planning through execution, ensuring seamless operations and client satisfaction. Act as the primary liaison between clients and internal departments to facilitate effective communication and event success. Provide comprehensive support to the Director and Assistant Director of Events & Catering, assisting with various tasks and departmental needs.

• Coordinate and oversee all group and catering events from initial planning through execution, ensuring seamless operations and client satisfaction. Act as the primary liaison between clients and internal departments to facilitate effective communication and event success.

• Develop group business opportunities within the Southeast U.S. region, focusing on client acquisition and relationship building. Conduct site visits with prospective clients to showcase hotel offerings and secure new business partnerships.
• Created targeted sales presentations tailored to individual client needs, effectively communicating the value of products or services offered.
• Maintained a pipeline of qualified prospects through regular networking events and targeted outreach campaigns, ensuring steady growth in both new business acquisition rates and overall revenue.
• Served as the primary point of contact for large accounts, resolving issues quickly and maintaining high levels of customer satisfaction.

• Support Corporate Sales Managers by handling room reservations, responding to Requests for Proposals (RFPs), and assisting with the preparation and management of annual Business Travel Services (BTS) contracts.
• Worked closely with the account management team to ensure smooth transition of newly acquired clients.

• Oversaw front office operations, resolved guest concerns promptly and professionally, and optimized revenue on sold-out nights by ensuring full occupancy through strategic room management.
• Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
• Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
• Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.