Glorianna Alcaraz Millan
Summary
Diligent employee with six years of experience in dynamic environments, committed to teamwork and effective communication. Proven multitasking and problem-solving abilities enhance the ability to tackle challenges efficiently while maintaining a focus on business success. Equipped with foundational repair and maintenance knowledge, consistently contributing hard work and dedication. Passionate about delivering exceptional customer experiences with a history of providing top-notch service and building lasting client rapport.
Overview
7
7
years of professional experience
Work History
Barista
Cruisin Coffee
06.2024 - Current
- Prepared high-quality beverages, ensuring consistency and adherence to recipes.
- Maintained cleanliness and organization of workstations to promote efficient service.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new staff on beverage preparation and customer interaction standards.
- Supervised daily operations, ensuring efficient workflow and quality customer service.
Food and Nutrition Assistant
PeaceHealth St. John Medical Center
04.2024 - 06.2024
- Assisted in meal preparation, ensuring adherence to dietary guidelines and nutritional standards.
- Collaborated with kitchen staff to enhance workflow efficiency during peak service times.
- Increased efficiency in meal preparation by utilizing appropriate cooking techniques and equipment according to established procedures.
Roaster
Urbano Coffee Company
08.2023 - 11.2023
- Experience in roasting coffee beans to provide guests with excellent quality roasts as well as shipping bean orders around the United Sates.
- Adjusted roast profiles to achieve desired flavor profile for each coffee batch
- Monitored the roasting process and made adjustments as needed to ensure quality control standards were met.
- Sampled coffees daily for cupping evaluations to assess flavor profile consistency throughout the day's production run.
- Tracked inventory of green coffee beans and supplies used in production processes.
- Provided support for packaging operations by weighing, labeling, and sealing bags of freshly roasted coffee.
- Communicated regularly with customers regarding their orders, preferences, or any issues that arose during production.
Server
Urbano Coffee Company
01.2023 - 11.2023
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Starbucks Barista
Target
10.2022 - 01.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Ground beans for espresso shots according to individual customer specifications.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
Guest Advocate
Target
01.2022 - 01.2023
- Provided product knowledge to customers on the features and benefits of products.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
Hostess
Pizzeria Mimosas
10.2020 - 12.2020
- Greeted guests warmly upon arrival, seating them promptly.
- Monitored customer satisfaction levels throughout their meal experience.
- Communicated clearly with kitchen staff regarding customer orders.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
Vet Technician
Sierra Animal Hospital
07.2020 - 09.2020
- Assisted with the collection of blood samples for laboratory testing.
- Performed physical exams, administered vaccinations, and assisted prescribing medications.
- Communicated effectively with clients regarding their pet's condition or treatment plan.
- Collaborated with veterinary staff to ensure quality patient care was maintained at all times.
- Managed patient records including entering data into computer system, filing paperwork and updating information.
- Ensured that all safety protocols were followed when handling hazardous materials or operating equipment such as x-ray machines or anesthesia machines.
- Prepared specimens for laboratory analysis by collecting samples, labeling them correctly and ensuring proper storage conditions.
Crew Leader
Schlotzsky's Deli
10.2018 - 07.2020
- Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
- Trained new hires on job duties, safety protocols, and company policies.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
Education
Some College (No Degree) - Biblical Studies
Calvary Chapel Bible College
Yorkshire, England02-2023
Some College (No Degree) - Biblical Studies
Calvary Chapel Bible College
Murrieta, CA09-2021
High School Diploma -
Buena High School
Sierra Vista, AZ05-2019
Some College (No Degree) - Biomedical Sciences
Cochise College
Sierra Vista, AZSome College (No Degree) - Biomedical Sciences
Pima Community College
Tucson, AZNursing
Whatcom Community College
Bellingham05-2027
Skills
- Analytical problem-solving
- Quick task acquisition
- Strong attention to detail
- Collaborative team member
- Ensures high-quality job completion
- Socially engaging
- Strong with applying creative solutions for challenges
- Dependable and ethical conduct
Languages
Spanish
Native or Bilingual
Timeline
Barista
Cruisin Coffee
06.2024 - Current
Food and Nutrition Assistant
PeaceHealth St. John Medical Center
04.2024 - 06.2024
Roaster
Urbano Coffee Company
08.2023 - 11.2023
Server
Urbano Coffee Company
01.2023 - 11.2023
Starbucks Barista
Target
10.2022 - 01.2023
Guest Advocate
Target
01.2022 - 01.2023
Hostess
Pizzeria Mimosas
10.2020 - 12.2020
Vet Technician
Sierra Animal Hospital
07.2020 - 09.2020
Crew Leader
Schlotzsky's Deli
10.2018 - 07.2020
Some College (No Degree) - Biblical Studies
Calvary Chapel Bible College
High School Diploma -
Buena High School
Some College (No Degree) - Biomedical Sciences
Cochise College
Some College (No Degree) - Biomedical Sciences
Pima Community College
Some College (No Degree) - Biblical Studies
Calvary Chapel Bible College
Nursing
Whatcom Community College