Glorianna Cherry
Lake City
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Client Care. Solid team player with outgoing, positive demeanor, and proven skills in establishing client care. Motivated to maintain customer satisfaction and contribute to company success.
Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Case Manager Referrals
Palms Medical Group
10.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Collaborated with insurance providers to secure coverage for necessary medical services, reducing financial burdens for patients and their families.
- Collaborated with healthcare providers to drive continuity of care.
- Send all referrals with authorization to the specialist for continuity of care.
Patient Advocate
Palms Medical Group
10.2022 - Current
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Streamlined appointment scheduling for better patient flow, reducing wait times and improving overall experience.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
Client Care Administrator
Trajector Medical
01.2021 - 10.2022
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
- Developed strong rapport with clients through active listening and empathy, fostering long-term relationships.
- Managed high volume of daily inbound calls from clients seeking assistance or information about products/services offered by the company.
- Received recognition for outstanding customer service, demonstrating dedication to exceeding expectations.
- Answered customer questions via telephone, email, and live chat services.
Data Entry Clerk
Landcaster CI
02.2018 - 01.2021
- Completed data entry tasks with accuracy and efficiency.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Corrected data entry errors to prevent duplication or data degradation.
- Maintained files, records, and chronologies of entry activities.
- Managed and organized documents for data entry tasks.
- Conducted audits of existing data entry processes.
Education
GED -
Trenton High School
Trenton, FL05-2006
Skills
- Case management
- Time management
- Relationship building
- Active listening
- Positive attitude
- Email and telephone etiquette
- MS office
- Referral coordination
- Multitasking and organization
- HIPAA compliance
- Empathy and compassion
- Case documentation
Timeline
Case Manager Referrals
Palms Medical Group
10.2022 - Current
Patient Advocate
Palms Medical Group
10.2022 - Current
Client Care Administrator
Trajector Medical
01.2021 - 10.2022
Data Entry Clerk
Landcaster CI
02.2018 - 01.2021
GED -
Trenton High School
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