GLORIA P. ACUNA
Warwick,RI
Summary
Multi-faceted, efficient & reliable professional with 20 + years of experience in customer service/IT with management skills and experience in a wide variety of business sectors and operations.
Overview
25
25
years of professional experience
Work History
Infrastructure Project Manager
IGT
01.2019 - Current
- Responsible for managing Infrastructure project deliveries
- Manage all technological aspects of Lottery/Casino project deliveries, including resource allocation, progress tracking, monitoring change control process, documentation, and on-time delivery within budget constraints for delivering a complex IT and Network solution aimed at Gaming Industry
- Process procurement of proper IT and Networking hardware, third party software and maintenance contracts to support system specific solutions for length of contract within scope and budget
- Manage IT/Comm resources assigned to project delivery while ensuring all tasks are completed to project specifications.
Project Analyst
IGT
01.2017 - 01.2019
- Responsible for performing moderately complex analyses of Infrastructure project deliveries
- Review and analyze data to perform moderately complex analysis of business goals, objectives and needs for the infrastructure organization
- Create purchase orders for project related deliverables
- Collect and aggregate data for monthly casino reports
- Make recommendations and changes to improve and support business activities
- Measures performance against goals
- Assist organization in order management for project deliveries
- Performs cost and benefit analysis
Project Coordinator II
01.2011 - 01.2017
- Responsible for planning, coordinating, and assisting with the implementation of Sales Engineering activities
- Develop financial reports & metrics
- Clarity PPM reporting and task creation for project charging/tracking
- Manage new costing opportunities with corporate online system
- Facilitate costing project team meetings and related project cost reviews
- Evaluate pre-project spend activities to provide recommendations to enhance proficiency for carrying out process documentation as well as resource utilization
- Communicate project deliverables and technical requirements to ensure all disciplines are engaged and on track
- Weekly/daily project follow up on all strategic and financial components related to project progression via e-mail or meetings.
Sr. Administrative Assistant
01.2009 - 01.2011
- Provided high level of Administrative Support to two Sr
- Directors of Software and Hardware Product Development
- Processed purchase orders and manage invoice payment of said purchases
- Managed calendars and arranged meetings within the organization
- Supported Senior Directors and team of over 140 people
- Maintained confidential records and performed other administrative duties
- Processed expenses and travel arrangements for all members of Software and hardware organizations
- Assisted in hiring and setup of consultants as well as full time employees
- Processed timecard approvals and ran timesheet reports for all department personnel.
Executive Assistant/Training Coordinator
TEXTRON
01.2007 - 01.2008
- Provided administrative support to the Executive Director of Global Leadership Development and Textron University and its Executive Group
- Prepared records entries and reports, managed notices and data for department
- Created Performance Management forms and assisted in the reproduction and translation into various languages
- Managed and organized company-wide training activities
- Managed inventory and purchasing of all office supplies for the department
- Tracked and entered vital employee data within the company Learning Management System
- Assisted in power point presentations
Sr. Administrative Assistant
GTECH CORPORATION
01.2004 - 01.2007
- Provided high level of Administrative Support to the VP of Software Engineering along with 6 direct reports worldwide
- Prepared records entries and reports, managed notices and data for department
- Increased departmental efficiency by improving procedures and general organization of program
- Supported senior executives such as Division Manager and Corporate Director
- Maintained confidential records performed filing and other administrative duties
- Received a $500 Silver Award for assisting in the creation of a Global Electronic Travel Authorization Form
- Instructed Administrative Assistants, globally, in the proper process and utilization of form for authorizing travel
- Facilitated the approvals of new projects within the proper control board
- Liaison between Human Resources and the Department in the managing of all employee records and promotional approvals
Administrative Assistant
01.1999 - 01.2004
- Provided Administrative Support to the Director of Systems Integration and Networks Management Group
- Developed highly effect time management by participating within the team that implemented an innovative online travel tool which reduced costs and process 50%
- Centralized employee software user licensing, company wide, by creating records of all software users
- Worked on team negotiations with vendor to reduce DBArtisan Software costs by reassigning previously purchased licenses to new users
- Member of a Team that participated in a cost savings project by monitoring and ensuring proper allocation of departmental expenses
Education
AS - Computerized Business Management
New England Institute of Technology
Warwick, RIExecutive Certification in Human Resource Management -
Bryant University
Skills
- Strong Infrastructure Project Management skill with background Project Coordination, Project Analyst and Executive Assistant
- Consistent record of improving processes and procedures, reducing costs, and resolving complex issues
- Proven customer service skills, including managing operations, communicating information to customers, responsible for sourcing materials/equipment and services required for project deliveries
- Familiarity with human resources functions, including records maintenance, report and presentation development, and special project management
- COMPUTER SKILLS
- Microsoft Office Suite; Excel; Access Database Systems; Microsoft Visio, Clarity PPM, Adobe Reader & Editor, Quick Books Pro; SAP (Systems Application Product) & Online Document Storage SharePoint
Languages
Spanish
Native or Bilingual
Timeline
Infrastructure Project Manager
IGT
01.2019 - Current
Project Analyst
IGT
01.2017 - 01.2019
Project Coordinator II
01.2011 - 01.2017
Sr. Administrative Assistant
01.2009 - 01.2011
Executive Assistant/Training Coordinator
TEXTRON
01.2007 - 01.2008
Sr. Administrative Assistant
GTECH CORPORATION
01.2004 - 01.2007
Administrative Assistant
01.1999 - 01.2004
AS - Computerized Business Management
New England Institute of Technology
Executive Certification in Human Resource Management -
Bryant University
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