Summary
Overview
Work History
Education
Skills
My Hobbies
Languages
Timeline
Generic

Gloria Patricia Reyes Lua

Operations Manager
Oakland,California

Summary

Compassionate and dedicated, have worked in the restoration business since 2000. Love restoration work, have experience with customer service, structure, contents cleaning (with asbestos too), pack out contents, total loss inventory, experience with several program for pack outs and total loss inventory. Can assist with organizing / inventory warehouse and make supply orders. Also, biohazard clean up jobs, can review and approve employees timecards. Have experience on water damage mitigation, mold & demolition.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Operations manager position. Ready to help team achieve company goals.

Dynamic individual with hands-on experience in the restoration industry and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

3
3
years of professional experience

Work History

Operations Manager

Universal Site Services
03.2023 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Increased profit by streamlining operations.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Complete Bill. com timely.
  • Complete Credit card report timely.
  • Complete work orders and invoicing monthly.
  • Complete employees mileage monthly.

Fire, Smoke Damage, Water Supervisor

Mark Scott Construction
03.2022 - 03.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Gathered, organized and input information into digital database.

Education

High School -

Moises Zaens
Uruapan, Michoacán
06.1993

Skills

  • Customer service
  • Teamwork
  • Scissor lift operator
  • Boom lift operator
  • IICRC Certified for water damage restoration
  • IICRC Certified for upholstery & fabric cleaning
  • Great communication
  • Team scheduling
  • Hardworking
  • Honest
  • Happy
  • Positive
  • Enthusiastic
  • Punctual
  • Professional
  • Multitasking
  • Flexibility
  • Empathy
  • Strong work ethic
  • Attention to detail
  • Patience
  • Have some experience in Excel
  • Have some experience in Word
  • Open to learn anything / Whiling to learn

My Hobbies

I love to cook Mexican food (My Favorite), On my free time I Love to spend time with my son Tommy (It is my priority) I clean my house, I love to listening to music, I Love to sing (I sing In my house or when I am driving) I like to go to the movies, I love to drive and go for Walks. 

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Operations Manager

Universal Site Services
03.2023 - Current

Fire, Smoke Damage, Water Supervisor

Mark Scott Construction
03.2022 - 03.2023

High School -

Moises Zaens
Gloria Patricia Reyes LuaOperations Manager