Gloria Rebecca Acevedo
Lubbock,TX
Summary
Accomplished APS Investigator Specialist with a proven track record at the Department of Family and Protective Services, enhancing team skills through investigative training seminars. Expert in detailed report writing and ethical decision-making, I significantly contributed to improving investigation outcomes and fostering inter-agency collaboration. Skilled in risk assessment and resource management, my approach has consistently prioritized client safety and due diligence.
Overview
16
16
years of professional experience
Work History
APS Investigator Specialist IV
Department of Family and Protective Services
02.2024 - Current
- Conducted interviews with witnesses and clients.
- Collaborated with federal agencies on investigations.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Maintain a professional tone.
Parole Officer Supervisor
Texas Department Of Criminal Justice
11.2019 - 02.2024
- Provided crisis intervention services to parolees and their families, contributing to a stable home environment during the reentry process.
- Enhanced public safety by effectively supervising and monitoring parolees'' activities and compliance with court-ordered conditions.
- Leveraged strong communication skills to maintain rapport between parole officers, clients, and community partners throughout the supervision period.
- Conducted regular field visits to verify compliance with curfew restrictions and other court-ordered conditions.
- Arranged substance abuse rehabilitation for offenders.
- Performed routine home inspections and drug tests for offenders on parole.
- Reported violations of parole conditions to appropriate authorities and maintained record of case activity.
Social Worker III
Lubbock State Supported Living Center
09.2018 - 11.2019
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Updated client documentation for accurate, compliant and current records.
- Developed and maintained strong relationships with community resources for successful referrals.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Facilitated successful client transitions from residential facilities to independent living situations with appropriate supports in place.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
Office Manager
Bob Mills Furniture
08.2017 - 09.2018
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
APS Investigator Specialist V
Department of Family and Protective Services
10.2008 - 08.2017
- Collaborated with federal agencies on investigations.
- Carefully documented statements, observations, and evidentiary materials.
- Documented findings and prepared detailed reports.
- Conducted interviews with witnesses and clients.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Maintain a professional tone.
- Offered training seminars on investigative techniques, elevating the skill level within the department and fostering collaboration among team members.
- Supervised and motivated field investigators and collaborated with personnel to identify strengths and areas of weakness.
- Obtained and verified evidence by interviewing, observing, and conducting surveillance of suspects and records.
Education
Bachelor of Science - Social Work
Lubbock Chrisitan University
Lubbock, TX05-2008
Skills
- Detailed report writing
- Interview techniques
- Research abilities
- Ethical and honest
- Due diligence
- Risk Assessment
- Legal knowledge
- Interviewing witnesses
- Risk Analysis
- Resource Management
- Action planning
- Emergency safety plans
Timeline
APS Investigator Specialist IV
Department of Family and Protective Services
02.2024 - Current
Parole Officer Supervisor
Texas Department Of Criminal Justice
11.2019 - 02.2024
Social Worker III
Lubbock State Supported Living Center
09.2018 - 11.2019
Office Manager
Bob Mills Furniture
08.2017 - 09.2018
APS Investigator Specialist V
Department of Family and Protective Services
10.2008 - 08.2017
Bachelor of Science - Social Work
Lubbock Chrisitan University
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