Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Hi, I’m

Gloribee Miranda

Altamonte Springs,FL
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Gloribee Miranda

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
years of professional experience

Work History

Carnival Cruise Lines
Miami, FL

Human Resources Coordinator
02.2020 - Current

Job overview

  • Updated employee records in HR database system.
  • Reviewed employee leave requests to determine eligibility under the Family Medical Leave Act.
  • Monitored employee leave accrual records and tracked absences due to family medical issues.
  • Investigated potential violations of FMLA guidelines and provided guidance as needed.
  • Interpreted FMLA regulations for employers and employees, providing advice on best practices regarding time off requests.
  • Maintained accurate documentation of all employee leaves taken under the Family Medical Leave Act.
  • Prepared reports on FMLA usage data for management review purposes.
  • Responded to inquiries from employees, supervisors, HR staff, attorneys or other third parties concerning leave entitlements or other aspects of the law.
  • Collaborated with external vendors such as insurance carriers and government agencies regarding FMLA claims processing activities.
  • Provided technical assistance by researching relevant laws, regulations and case law related to FMLA compliance matters.
  • Coordinated with payroll department for tracking of intermittent leave hours taken by employees.
  • Tracked leaves taken by employees using various tracking systems including spreadsheets and databases.
  • Facilitated communication between management, supervisors and employees regarding their rights under the Family Medical Leave Act.
  • Performed audits of employee files for accuracy of information related to family medical leaves taken.
  • Generated correspondence related to notices required by the Family Medical Leave Act regulations.
  • Served as a liaison between legal counsels and departments, Human Resources departments, Payroll departments and other stakeholders involved in administering Family Medical Leave Act benefits.
  • Contacted job applicants to inform of application status.
  • Prepared or maintained employment records using human resources management system software.

Macys Department Store
Miami, FL

Senior Retail Sales Manager
04.2014 - 02.2020

Job overview

  • Managed the overall operations of the store, including developing customer service standards, monitoring inventory levels and ensuring compliance with all applicable laws.
  • Provided leadership to a team of up to 150 sales personnel, ensuring staff received appropriate training and development opportunities.

  • Conducted regular performance reviews for sales staff and provided feedback on individual performance.
  • Analyzed financial reports to identify areas of opportunity or concern in order to maximize profitability.
  • Created weekly schedules for retail store associates and adjusted staffing needs based on customer demand.
  • Established policies and procedures regarding returns, exchanges, refunds and discounts.
  • Ensured customers had an exceptional shopping experience by providing friendly customer service.
  • Provided guidance on product selection decisions when needed, as well as offering advice on styling options for customers.
  • Analyzed competitive market data to identify trends in pricing strategies and adjust accordingly.
  • Collaborated with other departments within the organization to ensure successful execution of initiatives that impacted the store's bottom line results.
  • Handled customer complaints professionally in order to resolve issues quickly and effectively.
  • Developed relationships with key vendors and suppliers in order to secure better terms or prices for products sold in-store.
  • Assisted in recruiting new employees; interviewed potential candidates and made hiring recommendations.
  • Organized seasonal events such as holiday promotions or special sales activities at the store.
  • Designed displays that showcased featured items or highlighted specific merchandise categories.
  • Participated in industry conferences or trade shows in order to stay current on best practices related to retail management.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Adhered strictly to safety regulations set forth by governing agencies while overseeing daily operations within the store.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Monitored team sales targets and addressed deficiencies.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Built talented and successful team that increased department sales.
  • Increased store sales by cross-selling complementary items.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Provided in-depth information on product features so customers could make educated buying decisions.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Positively impacted product relevance through careful distribution, merchandising and display techniques.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Resolved customer complaints regarding sales and service.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Coached, developed and motivated team to achieve revenue goals.
  • Enhanced sales volume through skilled support to both new and inactive customers.

Our Kids Of Miami-Dade Monroe
Miami, FL

Adoption Coordinator
04.2012 - 05.2015

Job overview

  • Developed and maintained a database of adoption prospects.
  • Organized and facilitated meetings between adoptive families and birth mothers.
  • Provided counseling to birth mothers during the adoption process.
  • Conducted home studies for prospective adoptive parents.
  • Assisted in matching suitable adoptive families with birth parents.
  • Maintained communication with both parties throughout the adoption process.
  • Compiled legal paperwork for court proceedings related to adoptions.
  • Coordinated travel arrangements for adoptive families and birth parents, if necessary.
  • Reviewed applications from potential adoptive families before placement of children.
  • Created informational materials on adoption services offered by agency.
  • Managed financial resources allocated to adoptions including processing payments and reimbursements.
  • Participated in community outreach events promoting adoption services offered by the agency.
  • Collaborated with other organizations involved in child welfare issues such as foster care and homeless shelters.
  • Monitored post-adoption activities to ensure compliance with applicable laws.
  • Coached adoptive parents on how to handle issues that may arise after an adoption is finalized.
  • Counseled clients about their rights and responsibilities under state law regarding adoptions.
  • Attended conferences related to child welfare, adoption, or family law topics.
  • Assisted with fundraising efforts for the agency's programs related to adoption services.
  • Performed administrative tasks such as filing documents or scheduling appointments.
  • Scheduled meetings with possible parents to establish eligibility for foster care.
  • Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
  • Recruited, interviewed and hired volunteers and staff.
  • Established and maintained relationships to meet community needs and avoid service duplication.
  • Spoke to community groups to explain and interpret purposes, programs and policies.
  • Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
  • Implemented and evaluated staff, volunteer or training programs.
  • Assessed and identified service delivery challenges and opportunities within local area.
  • Planned and administered budgets for programs, equipment and support services.
  • Acted as consultant to community programs by interpreting regulations and policies.

South Beach Miami-Dade County HR
Miami Beach , FL

Human Resources Recruitment Specialist
03.2009 - 04.2010

Job overview

  • Created job postings and managed external recruitment sources such as job boards, social media sites and professional associations.
  • Developed and executed recruitment strategies to attract a diverse pool of qualified applicants.
  • Conducted phone screens, interviews, reference checks, background investigations and other hiring processes.
  • Drafted offer letters for new hires in accordance with company policies.
  • Coordinated onboarding activities for new employees including orientation sessions and training programs.
  • Established relationships with college recruiting contacts to promote employment opportunities within the organization.
  • Maintained applicant tracking system records related to recruitment activities and status updates.
  • Participated in career fairs to recruit potential candidates for open positions.
  • Provided guidance to hiring managers on selection criteria, interviewing techniques and legal compliance issues related to employee recruitment.
  • Analyzed current workforce demographics data to ensure diversity goals are met during the recruiting process.

Education

Miami Dade College
Miami, FL

Bachelor of Arts from Liberal Arts And Sciences
05.2012

Skills

  • Compliance
  • Recruitment
  • Interdepartmental Coordination
  • People-Oriented
  • Training Development
  • Employee Relations
  • Customer Relations
  • HRMS
  • Confidential Document Control
  • Fluent in spanish
  • Administer Training Modules
  • Background Checks
  • Recordkeeping
  • Employee Empowerment
  • Benefits Administration
  • Performance Evaluation
  • Payroll Processing
  • Payroll and Benefits Administration
  • Benefits Programs
  • Staff Training and Development
  • HR Policies and Procedures Expertise
  • Recruiting
  • Recruitment Strategies
  • Training and Development
  • Microsoft Office and Docusign
  • Human Resources Audits
  • Document oversight
  • Project Management
  • Schedule Management
  • Teamwork and Collaboration
  • Google Workspace
  • Presentation ability
  • Account management
  • Sales expertise
  • Creative problem solving
  • Stocking and replenishing
  • Inter-department collaboration
  • Customer Relationship Management Software (CRM)
  • Staff Management
  • Complaint resolution
  • Team Building
  • Personnel training and development
  • Excellent time management skills
  • Customer-focused
  • Negotiation expert
  • Account updates
  • Sales proficiency
  • Effective workflow management
  • Training and mentoring

Accomplishments

  • Won “Employee of the Month” in December 2019 and January 2020
  • Awarded “Top Sales Manager of the Year” in 2019
  • Developed and implemented new loss prevention methods which resulted in a 10% reduction in shrinkage rates.
  • Interviewed over 100 people and successfully staffed 20 new store locations.
  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Consistently maintained high customer satisfaction ratings.
  • Eliminated waste by moving to paperless system.
Availability
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Timeline

Human Resources Coordinator

Carnival Cruise Lines
02.2020 - Current

Senior Retail Sales Manager

Macys Department Store
04.2014 - 02.2020

Adoption Coordinator

Our Kids Of Miami-Dade Monroe
04.2012 - 05.2015

Human Resources Recruitment Specialist

South Beach Miami-Dade County HR
03.2009 - 04.2010

Miami Dade College

Bachelor of Arts from Liberal Arts And Sciences

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Gloribee Miranda