Glorie Medina
South El Monte,USA
Summary
Personable and dedicated solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Dental Assistant
San Remo Dental
03.2022 - 12.2022
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices
- Educated patients on proper oral hygiene techniques and habits
- Maintained a neat, clean and organized environment throughout the office
- Conducted routine maintenance of equipment used in dentistry operations
- Took digital X-rays of teeth using radiographic equipment
- Sterilized instruments according to established guidelines and protocols
- Kept accurate records of dental treatments provided for each patient's visit
- Instructed patients about postoperative instructions prescribed by their dentist
- Greeted patients upon arrival at the office and escorted them to an examination room
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists
- Built loyal patient following and retained return patients by providing empathetic and caring service
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures
- Applied protective coating of fluoride to teeth during dental procedures
- Assisted dentist during examination by retracting patient's tongue and cheeks
- Briefed patients on dental procedures and payment plans to help make informed decisions
Retail Sales Associate
Victoria's Secret & PINK
10.2019 - 01.2020
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Helped customers by answering questions and locating merchandise
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Initiated friendly conversation with customers to determine the level of assistance required
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise
- Answered questions about current promotions and resolved issues according to store policies
- Operated a cash register, collected payments, and provided accurate change
- Handled cash responsibilities included making sure all money is accounted for
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Helped with purchases, locating items and signing up for rewards programs
Call Center / Customer Service Representative
Call The Car
01.2020 - 03.2021
- Provided continuous phone support
- Handled tasks from multiple roles
- Coordinated & communicated trip status between drives, members, providers, drivers, appointment facilities, dialysis centers, dispatchers, and any other CTC Staff
- De-escalated problematic members concerns, maintaining calm, friendly demeanor
- Made outbound calls to obtain account information
- Answered incoming telephone calls to provide service information
- Explained benefits, features and recommendations to members
- Answered inbound calls, chats and emails to facilitate member service
- Set up and activated members accounts and trips
- Uphold privacy and security requirements for customer information
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Managed members expectations by clarifying needs, identifying options and recommending products and services
- Maintained strong call control and quickly worked through scripts to address problems
- Consulted with members to resolve service and billing issues
- Answered, screened and processed high volume of calls daily with call management system and web-based communications
- Coordinated with various company teams to offer and implement successful solutions to customer problems
- Handled escalated customer service concerns to preserve members satisfaction and maintain long-term business relationships
- Handled calls to assist customers and dispatch services
- Explained key information regarding products and services to members to encourage informed decision-making
- Reviewed files, records and other obtained documents to respond to customer requests
- Taught agents successful strategies for positively influencing member experiences, maintaining control of call flow and de-escalating conflicts
Fast Food Worker
Sunny Express
03.2018 - 11.2018
- Cashier
- Handled cash responsibilities included making sure all money is accounted for
- Kept customer and food preparation areas clean and well-organized
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards
- Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements
- Verified orders and bagged items for easy transport
Outreach Supervisor
Parent Engagement Institute
12.2023 - Current
- Adapted outreach strategies in response to shifting community needs or program goals as needed.
- Managed a team of outreach specialists, providing guidance and support to ensure successful execution of programs.
- Organized training for staff members, ensuring they were equipped with the necessary skills to perform their roles effectively.
- Evaluated and refined program offerings based on participant feedback in order to continually improve the quality of services provided.
- Streamlined communication processes within the organization, improving information flow among team members involved in outreach activities.
- Pursued quarterly growth targets through strong leadership, analysis, problem-solving, team building, and coaching.
- Participated in community events to promote services and engage with public.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Monitored program performance and outcomes for successful delivery of services.
Education
High School Diploma -
South El Monte High School
South El Monte, CACertified Dental Assistant -
UEI College
West Covina, CASkills
- Customer Service
- Multitasking and Prioritization
- Translation Services
- Verbal and Written Communication
- Upbeat and Positive Personality
- Understanding Customer Needs
- Adaptive Team Player
- Technologically Savvy
- Call Center Operations
- Courteous Demeanor
- Inbound and Outbound Calling
- Equipment Sterilization
- Dental Hygiene
- Dental Impressions
- Treatment Room Breakdown
- Treatment Room Setup
- Instrument Preparation
- Chairside Assistance
- Disinfecting Rooms and Equipment
- Exam Room Setups
- Oral X-Rays
- Community Engagement
- Teamwork and Collaboration
- Multitasking
- Reliability
- Excellent Communication
- Team Collaboration
- Active Listening
- Effective Communication
- Written and verbal communication
- Staff Training
- Community Outreach
Timeline
Outreach Supervisor
Parent Engagement Institute
12.2023 - Current
Dental Assistant
San Remo Dental
03.2022 - 12.2022
Call Center / Customer Service Representative
Call The Car
01.2020 - 03.2021
Retail Sales Associate
Victoria's Secret & PINK
10.2019 - 01.2020
Fast Food Worker
Sunny Express
03.2018 - 11.2018
High School Diploma -
South El Monte High School
Certified Dental Assistant -
UEI College
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