Gloriela Alanis
Edinburg,TX
Summary
Professional with experience in customer service and effective student supervision. Proven ability in conflict resolution and behavior management, ensuring a positive environment. Skilled in organizing engaging activities and maintaining cleanliness, contributing to a welcoming atmosphere, committed to upholding good rapport while providing respectful interactions.
Overview
9
9
years of professional experience
Work History
Lunch Monitor & After School Program
Vanguard Academy
Edinburg, TX
10.2023 - Current
- Performed work to top standards, proving best service for students, employees and school visitors.
- Organized activities for students during meal breaks such as board games or puzzles.
- Greeted students upon arrival in the lunchroom, directed them to their assigned tables, and provided instructions for mealtime procedures.
- Ensured that all students had adequate time to eat their meals.
- Verified student lunch cards and monitored student behavior in the cafeteria.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained a clean and orderly environment in the cafeteria.
- Supervised student seating arrangements and enforced rules regarding noise levels and other behavior expectations.
Customer Service Cashier & Management
Juice Us
Edinburg, TX
04.2022 - 03.2024
- Verified that all coupons were valid prior to processing them into the system.
- Resolved customer complaints in a professional manner.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Answered phone calls to assist customers with questions and orders.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Informed customers of in-store promotions or pricing specials.
- Operated cash registers to process payments for goods and services.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated employee job performance and motivated staff to improve productivity.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Monitored staff performance to ensure adherence to customer service standards.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Delegated work to staff, setting priorities and goals.
Customer Service Cashier
Dollar Tree
Edinburg, TX
05.2016 - 02.2021
- Resolved customer complaints in a professional manner.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Answered phone calls to assist customers with questions and orders.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Balanced cash drawers at the end of each shift.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Adhered to social distancing protocols and wore mask or face shield.
- Greeted customers and provided friendly customer service.
- Provided excellent customer service by helping customers locate items they were looking for.
- Scanned items and checked pricing on cash register for accuracy.
Education
GED -
Edinburg High School
Edinburg, TX06-2005
Skills
- Student supervision
- Customer service
- Behavior management
- Conflict resolution
- Positive communication
- Problem solving
- Activity organization
- Time management
- Respectfulness
- Age-appropriate interaction
- Health and safety
- Seating arrangements
- Supervisory skills
- Cleaning procedures
- Cafeteria monitoring
- Verbal communication
- Food safety
Timeline
Lunch Monitor & After School Program
Vanguard Academy
10.2023 - Current
Customer Service Cashier & Management
Juice Us
04.2022 - 03.2024
Customer Service Cashier
Dollar Tree
05.2016 - 02.2021
GED -
Edinburg High School
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