Glorimar Cardoza Valcarcel
Armonk,NY
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Operator / SOC
Allied Universal Services / SwissRe
Armonk, NY
02.2023 - Current
- Answer emails and hourly phone checks
- Answer alarms in a timely manner commenting on what is seen on footage
- Console / Reception
- Guard Events at Swiss Re
- Make badges for employees
- Check camera and badged archive
- Prepare and answer logs
- Dispatch Emergency Services when needed
- Supervisor Coverage when needed
- Conduct routine security inspections to ensure the safety and security of the premises at all times, identifying and addressing any potential vulnerabilities or threats promptly
- Develop and maintain standard operating procedures for handling security incidents and emergencies at Swiss Re, ensuring a consistent and effective response from the Security Operator team
- Implement and administer comprehensive training programs for Security Operators at Swiss Re, ensuring that all team members are equipped with the necessary skills and knowledge to effectively respond to security incidents and emergencies
- Maintain accurate logs and records of all security incidents, responses, and activities, providing detailed documentation for analysis and review by supervisory personnel at Allied Universal Services and SwissRe
- This meticulous record-keeping enables a comprehensive assessment of security operations, enhances accountability, and facilitates continuous improvement in security protocols and procedures.
Customer Services Representative
NFI INDUSTRIES
Newville, PA
02.2021 - 11.2022
- Interacted with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc
- In a courteous and effective manner
- Processed all customer orders and produced stock reports to check for product availability
- Produced all related paperwork and necessary information required for customer work orders
- Coordinated special and last-minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
- Provided follow up with other departments to ensure service standards were being met
- Assured proper invoicing of accounts by verifying computer generated invoices
- Prepared shipping and tracing information to customers as required
- Maintained damage records and back-order logs
- Communicated customer feedback to management including any signs of dissatisfaction
- Answered customer inquiries and resolved customer complaints
- Identify opportunities to streamline customer service processes and improve overall efficiency to enhance customer satisfaction and retention rates
- Identify opportunities to upsell additional products or services to customers based on their needs and preferences, contributing to increased sales and customer satisfaction
- Implement new customer service techniques and tools to enhance communication and relationship-building with clients, ultimately increasing customer loyalty and brand reputation for NFI INDUSTRIES
- Implement a customer service training program to enhance the skills and knowledge of customer service representatives, leading to improved customer interactions and satisfaction levels
- Analyze customer service performance data and trends to identify areas for improvement and implement data-driven strategies to enhance customer satisfaction and operational efficiency for NFI INDUSTRIES.
Security Officer
SECURITY SERVICES USA, INC.
Shippensburg, PA
09.2017 - 01.2019
- Observed and reported activities and incidents at an assigned client site, providing for the security and safety of client property and personnel
- Made periodic patrols to check for irregularities and inspected protection devices and fire control equipment
- Preserved orders and enforced regulations and directives for the site pertaining to personnel, visitors, and premises
- Controlled access to client site or facility through the admittance process
- Patrolled assigned site on foot or in vehicle; checked for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons
- Responded to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents
- Prepared logs and reports as required
- Implementing and monitoring emergency response procedures to ensure the safety and security of the client site in various crisis situations, such as natural disasters, terrorist threats, and active shooter incidents
- Conduct thorough investigations and write detailed reports on security incidents, breaches, and policy violations to provide valuable insights for improving security protocols and preventing future incidents.
Education
Associate's degree - Medical Assistant Management
The College of Westchester
03.2024
Diploma - Medical Assisting
BRIGHTWOOD CAREER INSTITUTE
03.2011
High School Diploma -
LEBANON HIGH SCHOOL
Lebanon, PA07.2010
Skills
- Security
- Customer service
- CCTV
- Supervising experience
- Medical records
- Typing
- Front desk
- Medical terminology
- Google Docs
- Fraud prevention and detection
- Hospitality
- EMR systems
- HIPAA
- Microsoft Office
- Spanish
- Computer skills
- Communication skills
- Microsoft Outlook
- Data entry
- Microsoft Excel
- Medical office experience
- Microsoft Word
- Vital signs
- Surveillance
- English
- Time management
- Administrative experience
- Event security
- Emergency response
- Documentation preparation
- Problem-solving
- Documentation Review
- Clerical Experience
- Patient Care
- Continuous improvement
- Organizational skills
- Office experience
- Emergency Awareness
- Security Procedures Knowledge
- Reporting And Documentation
- Continuous Improvement
- Log Sheet Preparation
- Knowledge Of Supervisory Concepts
- Safety And Security Procedures
- Health And Safety Compliance
- Recordkeeping Proficiency
- Attention To Detail
- Security Officer Training
- Cctv System Operations
- Cctv Experience
- Electronic Surveillance
- Public Safety
Certification
CPR Certification, 02/01/24, 06/01/26
Languages
- Spanish
- English
Languages
Spanish
Native/ Bilingual
Timeline
Security Operator / SOC
Allied Universal Services / SwissRe
02.2023 - Current
Customer Services Representative
NFI INDUSTRIES
02.2021 - 11.2022
Security Officer
SECURITY SERVICES USA, INC.
09.2017 - 01.2019
Associate's degree - Medical Assistant Management
The College of Westchester
Diploma - Medical Assisting
BRIGHTWOOD CAREER INSTITUTE
High School Diploma -
LEBANON HIGH SCHOOL
CPR Certification, 02/01/24, 06/01/26
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