Glorimar Chan
North Fort Myers,Florida
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, and productive professional when working with little to no supervision. Dedicated, and committed to deliver excellent. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Motivated professional with extensive experience in customer service, and administrative tasks. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Bear Staffing Services Inc.
10.2022 - 02.2024
- Executed record filing system to improve document organization and management.
- Facilitated collaboration within the team by organizing regular meetings, performing training, assigning projects and tracking project progress.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted development and implementation of new administrative procedures.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Managed phone and email correspondence and handled incoming voicemail and faxes.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, and changes in job classifications to main human resources files.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Developed and updated spreadsheets to track, analyze, and report on performance and project completion.
- Established administrative work procedures to track staff's daily tasks.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted coworkers and staff members with special tasks on daily basis.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
Warranty Manager
Diamond Glass And Aluminum LLC.
04.2018 - 09.2022
- Increased accuracy in warranty documentation by implementing standardized forms and protocols for claim submissions.
- Enhanced team performance through consistent training, coaching, and mentoring of warranty department staff.
- Collaborated with sales and service teams to provide seamless customer experiences during the warranty process.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Negotiated favorable terms with vendors for extended warranties or discounted replacement parts, reducing overall expenses related to product repairs or replacements.
- Streamlined warranty claim processes for increased efficiency and faster resolution times.
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Office Manager
We Design
08.2013 - 01.2018
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Coordinated special projects and managed schedules.
- Delivered performance reviews, recommending additional training or advancements.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Evaluated employee records and productivity and submitted evaluation reports.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or face to face interactions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Defined clear targets and objectives and communicated to other team members.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Developed comprehensive policy guidelines, outlining procedures, and contributing to a well-organized workplace culture.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Gained strong leadership skills by managing projects from start to finish.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Science - Business Supervision And Management
School of Business And Technology
Fort Myers, FL05.2016
Associate of Arts - Education
Edison State College
Fort Myers, FL05.2013
Skills
- Strong Leadership Skills
- Competence in Public Speaking
- Training and Coaching
- Fast Learner
- Relationship Building
- Strong Communication Skills
- Bilingual / Spanish and English Proficient
- Problem-Solving
- Computer Skills
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
- Microsoft Publisher
- Quickbooks
- Epicor
- Google Forms
- Verbal Communication
- Organization Skills
- Professional Networking
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Bear Staffing Services Inc.
10.2022 - 02.2024
Warranty Manager
Diamond Glass And Aluminum LLC.
04.2018 - 09.2022
Office Manager
We Design
08.2013 - 01.2018
Bachelor of Science - Business Supervision And Management
School of Business And Technology
Associate of Arts - Education
Edison State College
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