Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Glorimar Diaz Ortiz

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Senior Manager

Driftwood Cafe
02.2023 - Current
  • Provided strong leadership to enhance team productivity and morale.
  • Established strong relationships with clients which made them into regulars of the cafe.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Ensure all equipment is working efficiently, report any malfunctions.
  • Opened and closed the cafe, monitored shift changes to uphold a successful change over.
  • Set cleanliness procedures and standards to upkeep an incredible health inspection scores.
  • Identified cost improvement changes and cost savings plans to increase company savings. Keep Food Cost at a 28%.
  • Partnered with vendors/suppliers to effectively manage and budget.

Beverage Manager

Teak & Pier Teaki
06.2021 - 02.2023
  • Managed all day-to-day operations within budgeted guidelines.
  • Purchased all beverage products and handled all inventory. Inventory all wine,beers, liquor, etc. every week.
  • Maintained highest standards for beverage quality and service.
  • Complied with health and safety regulations.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability..
  • Implemented waste reduction measures through proper portion control techniques which led to significant cost savings.
  • Optimized staffing schedules based on anticipated business to ensure adequate coverage while minimizing labor costs.
  • Assisted in hiring decisions by conducting interviews with prospective candidates suited for various roles within the establishment.

Manager

Teak
06.2020 - 06.2021
  • Maintained professional, organized, and safe environment for employees and guests.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Contribute to the marketing department with ideas on how to promote and events to be planned.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.

Education

Bachelor of Science - Education

University of Central Florida
Orlando, FL

Associate of Arts - Education

Valencia
Orlando, FL
06.2016

Skills

  • Operations Management
  • Strategic Planning
  • Data Analytics
  • Documentation And Reporting
  • Organizational improvement
  • Team Leadership
  • Teamwork and Collaboration

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Senior Manager

Driftwood Cafe
02.2023 - Current

Beverage Manager

Teak & Pier Teaki
06.2021 - 02.2023

Manager

Teak
06.2020 - 06.2021

Bachelor of Science - Education

University of Central Florida

Associate of Arts - Education

Valencia

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Glorimar Diaz Ortiz