Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Glorimar Pevlor

Pinellas Park,FL

Summary

Accomplished Agent with over 20 years in healthcare. Experienced in identifying the needs of the patient and working to find a solution promptly and professionally. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

Senior Due Diligence / KYC Agent

Wise Inc
08.2021 - 04.2024
  • Conducted Enhanced Due Diligence (EDD) investigations on wire transfers for high-risk consumer and business profiles, including source of wealth reviews, currency conversions, Sanctions, PEP checks, UBO identification, transaction monitoring, and SAR filing.
  • Provide guidance and responses to daily inquiries from peers, front-line and management regarding due diligence matters and case analysis, when appropriate.
  • Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested..

Bilingual Patient Service Coordinator

FRESENIUS MEDICAL CARE
09.2018 - 01.2021
  • Liaison between the intake, billing, pharmacy and delivery departments to ensure timely, accurate, and service oriented fulfillment of prescription needs.
  • Act as the primary customer contact for all patient inquiries related to prescription and pharmacy needs.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Ensure validity of prescription and update accordingly the Pharmacy Management System records.
  • Initiate contact with patients to verify and validate information as changes occur.
  • Adhere to and maintain all compliance and regulatory requirements.
  • Research, investigate, and resolve all delivery related issues
  • Review and comply with the code of Business Conduct and all applicable company policies and procedures, local, state, and federal regulations.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.

Bilingual Patient Care Coordinator

STEMEDIX INC
01.2016 - 07.2018
  • Perform patient assessments for the identification, evaluation, coordination, and management of medical stem cell procedures.
  • Schedule new/reminder/follow-up patient appointments, Along with coordinating transportation to/from clinic.
  • Collaborate with the patient to establish short and long-term service and support goals post treatment.
  • Provide mentoring for newer team members during training and development periods.
  • Managed sensitive patient information and maintain confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction.

Bilingual Patient Support Coordinator

CCS Medical
03.2009 - 01.2016
  • Assisted 80+ customers per day in a high paced environment, providing successful solutions in a polite manner using active listening to ensure customer retention.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Maintain strong company product and service knowledge to better assist customers and their families with concerns, questions and general education.
  • Responsible for acquiring prior authorization from Insurance company/ Verifying Customer Insurance and ensuring products/services are covered by Insurance.
  • Provided feedback related to the Quality performance of new and current employees.
  • Consistently met and/or exceeded monthly KPIs.

Bilingual Client Service Coordinator

AARP Healthcare
06.1999 - 01.2009
  • Mange customers concerns, resolving issues and answering queries to ensure client satisfaction.
  • Helping patients and their families complete paperwork about their Medicare supplement healthcare options.
  • Liaison with the Compliance department to develop effective compliance and privacy training programs to include new employee orientation, targeted education and ongoing education for management and employees.
  • Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
  • Ensure customers journey from initial contact to the final transaction is seamless and exceeds their expectations.

Education

High School Diploma -

Rafael Lopez Landron High School
Puerto Rico
06.1997

Skills

  • Problem-solving skills
  • Positive Attitude
  • Customer service and care
  • Organizational Skills
  • Goal-oriented mindset
  • Clear Communication
  • Ensuring customer satisfaction
  • Flexible Schedule
  • Conflict Resolution
  • Attention to Detail

Languages

Spanish
Native or Bilingual

Timeline

Senior Due Diligence / KYC Agent

Wise Inc
08.2021 - 04.2024

Bilingual Patient Service Coordinator

FRESENIUS MEDICAL CARE
09.2018 - 01.2021

Bilingual Patient Care Coordinator

STEMEDIX INC
01.2016 - 07.2018

Bilingual Patient Support Coordinator

CCS Medical
03.2009 - 01.2016

Bilingual Client Service Coordinator

AARP Healthcare
06.1999 - 01.2009

High School Diploma -

Rafael Lopez Landron High School

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Glorimar Pevlor