GLORIMIR OTANO
Homestead,FL
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
17
17
years of professional experience
Work History
Executive Assistant
GEMCAP Trucking
11.2019 - 05.2023
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Screened personal and business calls and directed to appropriate party.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Administrative Assistant
Department Of Health And Human Services
06.2016 - 10.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Customer Service Representative
HIALEAH ALUMINUM
05.2006 - 04.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Trained staff on operating procedures and company services.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL10.2016
High School Diploma -
Miami Lakes Educational Center And Technical College
Hialeah, FL06.2013
Skills
- Microsoft Word
- Project Management
- Travel Accommodations
- Meeting Agendas and Minutes
- Office Administration
- Customer Service
- Microsoft SharePoint
- Report Generation
- Schedule Planning
- Schedule Management
- Proper Phone Etiquette
- Microsoft Outlook
- Administrative Support Specialist
- Appointment Setting
- Social Media Knowledge
Timeline
Executive Assistant
GEMCAP Trucking
11.2019 - 05.2023
Administrative Assistant
Department Of Health And Human Services
06.2016 - 10.2019
Customer Service Representative
HIALEAH ALUMINUM
05.2006 - 04.2016
Associate of Arts - Business Administration
Miami Dade College
High School Diploma -
Miami Lakes Educational Center And Technical College
Similar Profiles
Lew MatthewsLew Matthews
Commercial Truck Driver at BJJ Trucking/Foodliner TruckingCommercial Truck Driver at BJJ Trucking/Foodliner Trucking
Oralia ReyesOralia Reyes
Business Manager at Fair Trucking Corp/Famrey Trucking CorpBusiness Manager at Fair Trucking Corp/Famrey Trucking Corp
David MeffordDavid Mefford
Trash Truck Driver at Ray Jones Trucking (Triple J Trucking)Trash Truck Driver at Ray Jones Trucking (Triple J Trucking)
Noel ZometaNoel Zometa
Talent Acquisition Coordinator at Baptist Health South Florida South FloridaTalent Acquisition Coordinator at Baptist Health South Florida South Florida
Yina Patino, MSN, PMHNP-BCYina Patino, MSN, PMHNP-BC
Associate Nurse Manager at Jackson Memorial Hospital-Ryder Trauma CenterAssociate Nurse Manager at Jackson Memorial Hospital-Ryder Trauma Center