Glorined Colon
Providence,RI
Summary
Knowledgeable operations supervisor with over 10 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Excel at communicating with diverse-culture customers by utilizing sound interpersonal communication and negotiation skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Coram CVS Health
Cumberland, RI
10.2017 - Current
- Collaborate with doctors for providing customer support as needed as well as maintain accurate records of all prescriptions
- Support with scheduling deliveries of medications for new admission along with working with cross-functional team to ensure the execution of seamless operations
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Conduct training for new hires and technicians to teach required skills
- Prepare timely reports to deliver progress updates to key stakeholders.
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Maintained accurate records of employee attendance and performance reviews.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Prepared reports on operational performance metrics and presented them to management team.
Certified Pharmacy Technician
Blackstone Healthmart Pharmacy
Pawtucket
01.2016 - 01.2017
- Entered prescription data to avoid discrepancies as well as filled customer prescriptions accurately
- Facilitated with the implementation of medication therapy management calls (Mirixa)
- Delivered excellent customer service through attentively listening to customer requirements, providing medications accordingly, and promptly resolving issues.
Education
Pharmacy Technician Certificate -
Sanford Brown Institute
01.2012
High School Diploma -
William B. Cooley HSTA
01.2011
Skills
- Drug Utilization Review
- Medication Therapy
- Prescription Verification
- Customer Support
- Quality Assurance
- Project Management
- Operations Management
- Performance Monitoring
- Staff Supervision
- Team Training
- Customer Relationship Management
- Task Delegation
- Relationship Management
- Problem Resolution
- Cross-functional Collaboration
- Team Leadership
Language Proficiencies
- English, Fluent
- Spanish, Fluent
Personal Information
Title: Pharmacy Technician Manager Profile
Certification
- Notary Certification
- National Pharmacy Technician License
- Rhode Island Pharmacy Technician License
- Massachusetts Pharmacy Technician License
- Minnesota Pharmacy Technician License
Languages
Spanish
Proficient
C2
References
References available upon request.
Timeline
Operations Supervisor
Coram CVS Health
10.2017 - Current
Certified Pharmacy Technician
Blackstone Healthmart Pharmacy
01.2016 - 01.2017
Pharmacy Technician Certificate -
Sanford Brown Institute
High School Diploma -
William B. Cooley HSTA
- Notary Certification
- National Pharmacy Technician License
- Rhode Island Pharmacy Technician License
- Massachusetts Pharmacy Technician License
- Minnesota Pharmacy Technician License
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