Summary
Overview
Work History
Education
Skills
Timeline
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glorined colon torruella

Providence,USA

Summary


Knowledgeable professional with robust background in quality management and keen attention to detail. Proven success in leading teams to enhance process efficiency and compliance. Demonstrated ability to implement quality control measures and drive continuous improvement initiatives.

Overview

9
9
years of professional experience

Work History

Pharmacy Operations Supervisor

Coram CVS Health
10.2017 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
  • Analyzed data on dispensing errors to identify trends, leading to the implementation of targeted strategies for error reduction.

Certified Pharmacy Technician

Blackstone Healthmart Pharmacy
01.2016 - 07.2017
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Education

High School Diploma -

William B. Cooley HSTA
Providence, RI
01.2011

Skills

  • Performance monitoring
  • Active Listening
  • Team leadership
  • Team development
  • Quality assurance
  • Appointment management
  • Multitasking and organization
  • Detail-oriented data management
  • Decision-making
  • Coaching and mentoring
  • Strong focus on accuracy
  • Effective communication

Timeline

Pharmacy Operations Supervisor

Coram CVS Health
10.2017 - Current

Certified Pharmacy Technician

Blackstone Healthmart Pharmacy
01.2016 - 07.2017

High School Diploma -

William B. Cooley HSTA

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