Glorious McGruder
Grand Prairie,TX
Summary
Responsible equipment operator with several years of hands-on experience operating heavy equipment. Sound knowledge of safety regulations and practices. I also have over ten years experience in customer service including call center, food service, and retail. Gifted in answering large volume of customer calls and resolving customer complaints. Personable, friendly, and solution-oriented.
Overview
3
3
years of professional experience
Work History
Equipment Operator
Kohls Distribution Center
Desoto, Texas
09.2019 - 12.2021
- Operating/driving cherry picker
- Putting away inbound shipments for outbound picking
- Pulling orders for shipment
- Organized warehouse space for efficient storage of products.
- Followed established guidelines for picking orders accurately.
- Transported goods to designated areas within the warehouse facility.
- Operated scanners, computers, and other equipment to track orders.
- Used pallet jacks to move items to and from warehouse locations.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
Packer
HD Supply
Lewisville, Texas
07.2020 - 11.2020
- Wrapped items securely using appropriate packing materials.
- Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
- Labeled boxes, crates, and other containers accurately.
- Provided assistance in the assembly line when needed.
- Inspected packages for accuracy and completeness before shipping.
- Packed products in accordance with specified instructions.
Customer Service Representative
North Texas Tollway Authority
Dallas, Texas
08.2018 - 09.2019
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
High School Diploma -
W.W. Samuell High School
Dallas, TX05-2008
Skills
- General Labor
- Heavy Equipment Operation
- Order Preparation
- Order Fulfillment
- Inventory Tracking
- Sorting and Labeling
- Able to lift and carry 50 lbs
- Packaging and Labeling
- Pallet Jacks
- Picking and Packing
- Basic computer skills
- Account updating
- Product Knowledge
- Inbound and Outbound Calling
- Typing proficiency
- Product Promotion
- Problem-solving abilities
Timeline
Packer
HD Supply
07.2020 - 11.2020
Equipment Operator
Kohls Distribution Center
09.2019 - 12.2021
Customer Service Representative
North Texas Tollway Authority
08.2018 - 09.2019
High School Diploma -
W.W. Samuell High School
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