Summary
Overview
Work History
Education
Skills
Timeline
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Glorious Owiti

Nottingham,MD

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

An Ambassador

Amazon
Dundalk, MD
07.2022 - 02.2024
  • Represented the Ambassador in a professional manner at all times.
  • Developed and implemented a comprehensive onboarding program for new hires.
  • Built customer confidence by actively listening to concerns and giving appropriate feedback.
  • Advised the Ambassador regarding appropriate courses of action when dealing with sensitive matters.
  • Provided guidance, support, and feedback to new hires throughout their onboarding experience.
  • Created user-friendly materials that explained the company's policies, procedures, and expectations.
  • Maintained records of employee training activities, certifications, and other related documents.

Inbound Problem Solver

Amazon
Dundalk, MD
07.2022 - 02.2024
  • Verified work of personnel by checking receiving activities and backing up each facing difficult situations.
  • Completed in-depth research for numerous technical issues and helped establish procedures to prevent repetitive problems.
  • Resolved over 100 tickets per day to keep queue clear and packages moving efficiently.
  • Facilitated training sessions for new hires on problem-solving techniques and best practices for handling difficult customers.
  • Logged unsellable products requiring donation or destruction due to damage or other issues.

Crew Member

McDonald’s
Nottingham, MD
06.2021 - 07.2022
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Served food quickly for positive guest experiences.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Resolved customer complaints in a professional manner.
  • Interacted pleasantly with guests to deliver quality customer service.

Babysitter

Suzzy daycare
Nottingham, MD
01.2020 - 06.2022
  • Responsibly watched children while parents were out.
  • Assisting with meals, snacks, and bedtime routines for the children.
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Remaining alert at all times while caring for multiple children simultaneously.
  • Establishing trust through consistent communication with both parents and kids.

Education

Certificate - Medical Assisting

Stepful
335 Madison Avenue New York NY 10017
07-2024

High School Diploma -

Perry Hall High School
Baltimore, MD
06-2022

Skills

  • Team Management
  • Policy Analysis
  • Demonstrations
  • Needs Assessment
  • Customer Service
  • Speech Writing
  • Problem-Solving
  • Organizational Skills
  • Problem Identification
  • Material Handling
  • Quantitative Skills
  • Quality Control
  • Order Processing
  • English and Swahili Fluency

Timeline

An Ambassador

Amazon
07.2022 - 02.2024

Inbound Problem Solver

Amazon
07.2022 - 02.2024

Crew Member

McDonald’s
06.2021 - 07.2022

Babysitter

Suzzy daycare
01.2020 - 06.2022

Certificate - Medical Assisting

Stepful

High School Diploma -

Perry Hall High School

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Glorious Owiti