Glorisel Padilla
Baytown,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bilingual Call Center Agent
FEMA, Express Employment Professionals
Baytown, TX
10.2022 - Current
- Carefully collected information such as name, address, phone number, and nature of request for over 100 customers per week
- Process over 20 incoming calls per day professionally resolving complaints in friendly and efficient manner
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on company systems, form completion and access to services.
Medical Assistant
ARTHRITIS CLINIC OF HOUSTON
Houston, AL
09.2021 - 10.2022
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Medical Assistant
BCFS
Baytown, TX
01.2019 - 09.2021
- Monitored established health care plans for service population as prescribed by an advanced practice provider or physician and applying best practice guidelines
- Completed accurate documentation in accordance with agency policies and procedures, contract and regulatory requirements and standards and program timeline requirements
- Meet all pre-determined deadlines required by program and federal partners
- Meet and maintain all federal and state regulatory guidelines and standards applicable to this position
- Obtained client medical history, medication information, symptoms and allergies.
- Sanitized, restocked and organized exam rooms and medical equipment.
Education
B.S - Nursing
SISTEMA UNIVERSITARIO ANA G. MÉNDEZ
06.2016
Skills
- Clerical Support
- Technical Support and Assistance
- Multi-Line Telephone System Operation
- Proficient in
- Microsoft Office
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Customer Support
Certification
BLS Certification
CPR Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Call Center Agent
FEMA, Express Employment Professionals
10.2022 - Current
Medical Assistant
ARTHRITIS CLINIC OF HOUSTON
09.2021 - 10.2022
Medical Assistant
BCFS
01.2019 - 09.2021
B.S - Nursing
SISTEMA UNIVERSITARIO ANA G. MÉNDEZ
BLS Certification
CPR Certification
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