Glorisel Padilla
Mont Belvieu,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Bilingual Call Center Representative-Remote
Express Employment Professionals
Houston, Texas
10.2022 - 05.2024
- Collected information such as name, address, phone number, and nature of request for over 100 customers per week
- Process over 100 incoming calls per day professionally resolving complaints in friendly and efficient manner
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on company systems, form completion and access to services.
- Resolved customer concerns, following internal database prompts and company scripts.
- Navigated multiple computer applications while conversing with customers.
- Updated records with details of customer interactions and transactions.
Medical Assistant
Arthritis Clinic of Houston
Houston, Texas
09.2021 - 10.2022
- Smoothed procedures for physicians, passing instruments, helping patients feel comfortable and answering routine questions
- Supported medical staff by answering phones, updating patient data, and preparing orders to restock inventory
- Handled initial appointment tasks, pulling files, checking in patients, and resetting examination rooms
- Preserved confidentiality of all patient information in line with HIPAA and internal guidelines
- Recorded patients' medical history, vital statistics and information in medical records
- Documented information required for patients' specimens and tests completed.
Medical Assistant
BCFS
Baytown, Texas
01.2019 - 09.2021
- Completed intakes, including measuring vital signs and documenting symptoms
- Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork
- Managed efficient patient intakes, collecting histories, documenting vital signs and updating charts
- Educated patients on prescribed medications, treatments and procedures
- Updated records in EHR system, carefully protecting patient information and verifying data
- Compiled laboratory and x-ray reports, hospital notes and other pertinent data.
Education
Bachelor of Science (B.S.) - Nursing -
Sistema Universitario Ana G. Mendez
06.2016
Skills
Customer Support
Microsoft Office
Clerical Support
POS Systems and Ordering Platforms
Multi-Line Telephone System Operation
Data Entry and Maintenance
Technical Support and Assistance
Languages
- Spanish, Native
- English, Fluent
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Bilingual Call Center Representative-Remote
Express Employment Professionals
10.2022 - 05.2024
Medical Assistant
Arthritis Clinic of Houston
09.2021 - 10.2022
Medical Assistant
BCFS
01.2019 - 09.2021
Bachelor of Science (B.S.) - Nursing -
Sistema Universitario Ana G. Mendez
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