Glory-Anna Vanderpuye
TX
Summary
Results-oriented professional with a strong background in administration, eager to apply for this position and utilize expertise in social science, as well as administrative and creative skills, to make a meaningful contribution to the field. Motivated by achieving tangible outcomes and thrives in fast-paced environments, leveraging problem-solving abilities to drive success. Known a keen eye for detail and a passion for delivering exceptional results, confident to excel in this role and add value to the organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Office Assistant
Christus Trinity Mother Frances Health System
05.2022 - 01.2023
- Company Overview: Patient Health Services
- Utilized advanced technical skills in managing electronic health records (EHR) system to accurately document and track insurance information for over 500 patients
- Managed and processed a high volume of data elements, authorizations, and collections for patient portions, resulting in accurate billing and revenue generation
- Ensured the accuracy of 500+ daily data entries in a high-volume spreadsheet, maintaining a 99.8% precision rate and supporting effective company-wide decision-making processes
- Patient Health Services
Front Desk IT Assistant
University of Pittsburgh, School of Education
02.2020 - 12.2021
- Collaborated with team members to improve efficiency and streamline setting up technology equipment for different events
- Developed and implemented creative solutions to guest issues, resulting in improved overall guest experience and recognition from management
- Implemented a new ticketing system for prioritizing IT support requests, handling hundreds of tickets per month, and improving efficiency
Assistant Manager - Seasonal
PacSun
06.2021 - 08.2021
- Demonstrated proficiency in staying updated on current promotions, exchange guidelines, payment policies, and security practices
- Managed and supervised a team of employees, driving productivity and efficiency through effective leadership
- Managed a team of 5 employees, delegating tasks and providing guidance to maximize productivity
- Conducted regular inventory audits and reconciliations to identify and resolve discrepancies on time
Front Desk Customer Service
University of Pittsburgh, English Department
02.2019 - 12.2019
- Employed technical skills in operating phone systems and software, maximizing productivity and ensuring accurate call transfers
- Utilized customer relationship management software (CRM) to track and analyze complaint data, enabling effective customer service for over 1000 customers and identification of areas needing improvement
- Managed and improved front desk operations, administering service to over 50 customers daily, and introduced an efficient digital check-in system that increased customer satisfaction rates
Social Media Management Intern
Richardson Advertising and Publishing
06.2017 - 08.2017
- Developed and implemented social media marketing strategies to increase event attendance and engagement
- Proposed creative storylines for digital content and developed campaigns to promote brand engagement
- Increased brand engagement by curating and scheduling content across multiple platforms (Instagram, Twitter, Facebook), analyzing performance data, and creating targeted social media strategies
Education
Master of Science - Psychology; Concentration in Industrial-Organizational Psychology
Regent University
Virginia Beach, VA12-2024
Bachelor of Science - Psychology
University of Pittsburgh
Pittsburgh, PA12-2021
Skills
- Project Management Methods
- Project Planning
- Team Leadership
- Human Resources Management
- Expert Time Management
- Effective problem solving
- Verbal and written communication
- Strong organizational skills
- Microsoft Office Suite
- Campaign Planning
- Creative Direction
Certification
Coursera Google Project Management Certificate, 02/2023
- Project Scoping & Planning
- Budgeting
- Project Scope Development
- Agile Project Management
- Stakeholder Management
- Risk Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Office Assistant
Christus Trinity Mother Frances Health System
05.2022 - 01.2023
Assistant Manager - Seasonal
PacSun
06.2021 - 08.2021
Front Desk IT Assistant
University of Pittsburgh, School of Education
02.2020 - 12.2021
Front Desk Customer Service
University of Pittsburgh, English Department
02.2019 - 12.2019
Social Media Management Intern
Richardson Advertising and Publishing
06.2017 - 08.2017
Coursera Google Project Management Certificate, 02/2023
- Project Scoping & Planning
- Budgeting
- Project Scope Development
- Agile Project Management
- Stakeholder Management
- Risk Management
Master of Science - Psychology; Concentration in Industrial-Organizational Psychology
Regent University
Bachelor of Science - Psychology
University of Pittsburgh
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