Glory Baez

• Assisted disabled clients to support independence and well-being.
• Administered medication as directed by physician.
• Maintained clean, safe, and well-organized patient environment.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
• Monitored clients to assess and report physical and behavioral changes to supervisors.
• Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
• Supervised daily activities and provided assistance to staff.
• Transported clients to medical and dental appointments to provide support.
• Developed and implemented individualized care plans to meet individual needs of each client.
• Developed rapport to create safe and trusting environment for care.
• Led patient or group recreational activities for enhanced patient outcomes.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Researched community resources and services to provide accessibility and assistance to clients.
• Recorded status and duties completed in logbooks for management.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
• Advertised job opportunities on social media platforms and job boards.
• Assisted with onboarding and orientation of new hires to expedite acclimatization process.
• Evaluated strengths and weaknesses of candidates through effective screening processes.
• Developed recruiting strategies to identify qualified candidates and build network.
• Operated and maintained applicant tracking and candidate management systems.
• Developed and implemented plans to improve recruitment process.
• Developed and implemented onboarding and orientation programs for new employees.
• Emphasized job benefits and perks to applicants to improve organization's attractiveness.
• Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.

• Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
• Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
• Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
• Developed strong working relationships with management and executive team through effective scheduling and communication skills.
• Implemented time-blocking and schedule notifications to optimize time management.
• Kept high average of performance evaluations.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Assisted coworkers and staff members with special tasks on daily basis.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
• Established administrative work procedures to track staff's daily tasks.
• Volunteered to help with special projects of varying degrees of complexity.

• Managed payroll documentation, time-card approval and leave requests.
• Determined overall direction of residential operations company-wide.
• Participated in management team meetings and interdisciplinary treatment team meetings.
• Accessed professional growth using leading-edge strategies and training with exceptional leaders.
• Fostered relationships with residents and families.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
• Administered medication as directed by physician.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Monitored clients to assess and report physical and behavioral changes to supervisors.
• Supervised daily activities and provided assistance to staff.
• Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
• Led patient or group recreational activities for enhanced patient outcomes.

• Created and facilitated recreation and education activities for youths to engage in groups in safe environment.
• Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
• Delivered youth transitional assistance in areas of education, life skills and career development.
• Guided youths through admission and orientation tasks to speed up enrollment processes.
• Maintained documentation and records of training activities and group events.
• Accommodated youths with academic and vocational trainings to deliver information on future career opportunities.
• Designed individualized independent youth living plans to help youngsters learn self-reliance.
• Coordinated transitional services for youth of diverse backgrounds.
• Communicated with companies to arrange employment and internship opportunities.
• Developed and maintained relationships with community organizations and agencies.
• Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
• Improved clients' coping with routine life activities such as food budgeting and rental payments.
• Coordinated with local government to provide resources to clients.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Provided primary customer support to internal and external customers.

• Encouraged clients to develop work skills and participate in social, recreational and therapeutic activities to enhance interpersonal skills or develop social relationships.
• Built and maintained positive staff relationships to promote teamwork and better serve clients.
• Observed clients by listening to concerns and recording observations, reporting mental health issues or unusual behavior to appropriate professionals.
• Devised problem-solving methods such counseling, psychotherapy and homework assignments to improve clients' quality of life.
• Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
• Developed and maintained positive relationships with clients to create safe and supportive environment.
• Applied de-escalation and limit-setting techniques to promote patient cooperation.
• Communicated with clients to assess mental health needs and develop individualized treatment plans.
• Facilitated group therapy sessions to help clients develop coping strategies and social skills.
• Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
• Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
• Organized recreational activities to assist in patient recovery.

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

• Assisted disabled clients to support independence and well-being.
• Administered medication as directed by physician.
• Maintained clean, safe, and well-organized patient environment.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
• Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
• Transported clients to medical and dental appointments to provide support.
• Developed and implemented individualized care plans to meet individual needs of each client.
• Developed rapport to create safe and trusting environment for care.
• Led patient or group recreational activities for enhanced patient outcomes.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Provided crisis management and intervention during emergency situations.

• Assisted disabled clients to support independence and well-being.
• Maintained clean, safe, and well-organized patient environment.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Provided ongoing guidance and support to clients throughout job search and onboarding process.
• Developed and maintained relationships with community resources to support job coaching.
• Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
• Collaborated with local employers to identify job opportunities for clients.
• Assisted clients in building successful job search strategies.
• Developed and implemented job coaching plans for clients with diverse career goals.
• Conducted mock interviews to help clients prepare for interviews with potential employers.
• Built relationships and communicated with parents to provide best learning environment for children.
• Monitored student progress and adjusted instruction to meet individual needs.
• Utilized innovative teaching strategies to effectively engage students in learning.

• Completed clerical tasks such as filing, copying, and distributing mail.
• Interacted with customers by phone, email, or in-person to provide information.
• Maintained and updated office records, both digital and physical.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Ordered office supplies and kept office stocked with needed resources to operate smoothly.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Assisted with budgeting and financial management to keep office operating within budget.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Assisted with onboarding of new clients
• Coordinated and scheduled meetings and appointments.

· Assisted disabled clients to support independence and well-being.

· Administered medication as directed by physician.

· Maintained clean, safe, and well-organized patient environment.

· Assisted clients with daily living needs to maintain self-esteem and general wellness.

· Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

· Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.

· Monitored clients to assess and report physical and behavioral changes to supervisors.

· Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.

· Supervised daily activities and provided assistance to staff.

· Transported clients to medical and dental appointments to provide support.

· Developed and implemented individualized care plans to meet individual needs of each client.

· Developed rapport to create safe and trusting environment for care.

· Led patient or group recreational activities for enhanced patient outcomes.

· Cooked meals and assisted patients with eating tasks to support healthy nutrition.

· Researched community resources and services to provide accessibility and assistance to clients.

· Recorded status and duties completed in logbooks for management.

· Provided staff coaching, mentoring, and consultation to enhance performance and professional development.