GLORY BUKASA
Des Moines,WA
Summary
Diligent professional who is Client-focused with over 4 years' experience in customer service and knowledge of office functions, customer fulfillment processes and administration, through having background in service and product-oriented enterprise. Self-motivated with a positive attitude to meet and exceed goals. Can work very well unsupervised also on a team. Easily develops excellent rapport with client of various teammates can manage temperaments. Strong communicator Excellent time manager, structure priorities to meet deadlines working effectively in high- pressure Situations. Efficient, dedicated and dependable, with willingness to learn. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Team player ready to contribute to company success.
Overview
6
6
years of professional experience
Work History
Technical Support Specialist
Ricoh / Amazon
Seattle, WA
10.2021 - Current
- Trained user on desktops, laptops and mobile devices.
- Installing and updating computer hardware and software.
- Completed troubleshooting and diagnostics on company resources.
- Resolving malfunctions with systems and programs through troubleshooting.
- Keeping record of device info, performing technical troubleshooting and diagnosis on many different devices.
- Trained in troubleshooting tickets to correct personnel or team to meet shipping, team, or store deadlines.
Radio/Signal Tester and Operator
King County
Seattle, Washington
02.2021 - 10.2021
- I am responsible for connecting and monitoring all radio equipment in each traveling working vehicle.
- I repair all radio equipment as necessary, using electronic testing equipment, hand tools, and power tools.
- Driving around certain areas monitoring emergency response frequency to detect the signal in the area if its good or not.
- Ensure the timely testing of all equipment and communication service and advice my supervisor of any needed repairs as necessary.
- Maintain communication between and among dispatch center and other portable vehicle.
Refurbishing Associate
CarMax
Puyallup, Washington
11.2019 - 02.2021
- I am responsible for receiving new shipment of cars being moved around from different CarMax to another, as ours being the biggest hub in Washington.
- I make sure all cars are secure inside and out and that its filed into the system.
- I scan each single car to account for all inventory that came in and is here that day and file a rec report for corporate and the next morning recount each car to give a report to my supervisor.
- I prepare sold cars for pickup even home drop offs, clean/fuel/wash and unsecure the car.
Washington Athletic Club Security
Seattle, Washington
02.2019 - 09.2019
- I am responsible for greeting and signing members in.
- I hold all the master keys to the building, so I unlock and secure any place in the building I am called to.
- I respond to all emergencies inside and out and do a constant patrol walk at the end of every hour to make sure there’s no vandalization going on.
- At the end of every shift, I write a report for my manager especially covering any important matters that went on during the day and if members are picking up things they lost.
Lead Ramp Agent
McGee Air Service
Seattle, Washington
09.2017 - 02.2019
- I load and unload any aircraft leaving or coming in.
- I set up a transportation crew for moving around products and luggage from one gate to another.
- I help guide aircraft out of the gate onto the drive strip.
- I assign people to different flights that are arriving to help with unloading the luggage.
- I also deal with one of the most important job when dealing with an aircraft and that’s unloading the bathroom waist.
Amazon Warehouse Lead Associate
Kent, WA
10.2016 - 04.2017
- I am responsible for gathering a crew to help with unloading all trucks with big boxes.
- I help with respond to any box jam stopping the flow rotation in the warehouse.
- I write a report to my supervisor regards of what was accomplished that day and anything I could do better the next time.
- I come in as a back up to any team that is not keeping up to the pace that is needed so we can accomplish are numbered goal for that day.
Education
High School Diploma -
Decatur High School
Federal Way, WA06.2016
Skills
- Repair skills
- Microphone setups
- Production work
- Lighting Expertise
- Camera Operation
- Excel
- Microsoft Excel
- Data Collection
- Order Fulfillment
- Inbound and Outbound Calling
- Equipment Maintenance
- Security understanding
- Written Communication
- Flexible & Adaptable
- Computer skills
- Hardware development
- Responsible
- Leadership
- Supervision
Timeline
Technical Support Specialist
Ricoh / Amazon
10.2021 - Current
Radio/Signal Tester and Operator
King County
02.2021 - 10.2021
Refurbishing Associate
CarMax
11.2019 - 02.2021
Washington Athletic Club Security
02.2019 - 09.2019
Lead Ramp Agent
McGee Air Service
09.2017 - 02.2019
Amazon Warehouse Lead Associate
10.2016 - 04.2017
High School Diploma -
Decatur High School
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