Glory Gration
East Orange,NJ
Summary
Successful customer service representative with great experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
2
2
years of professional experience
Work History
Assistant Manager and Customer Service Cashier.
Avon Indian Grill
02.2023 - Current
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Created customer support strategies to increase customer retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Responded to customer calls and emails to answer questions about products and services.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
Customer Service Representative
Lewis University Technology Office.
07.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Cashier
U-yee Sushi & Habachi
05.2022 - 07.2022
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
Food Service Worker
Sodexo
02.2022 - 04.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Greeted customers at the counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Education
Bachelor of Science - International Business
Lewis University
Romeoville, IL05.2027
Skills
- Data Analysis and Modeling
- Productivity Standards
- Customer Loyalty
- Research and Analysis
- Team Development
- Customer Experience Improvement
- Customer Engagement
- Leadership and Change Management
- Financial Transactions
- Speak English and Swahili
- Trustworthy
Languages
Swahili
Native or Bilingual
Timeline
Assistant Manager and Customer Service Cashier.
Avon Indian Grill
02.2023 - Current
Customer Service Representative
Lewis University Technology Office.
07.2022 - 12.2022
Customer Service Cashier
U-yee Sushi & Habachi
05.2022 - 07.2022
Food Service Worker
Sodexo
02.2022 - 04.2022
Bachelor of Science - International Business
Lewis University
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