Glory Innocent
Fort Cavazos,TX
Summary
Aspiring Human Resources professional with a strong aspiration to excel in the field of Human Resources. Demonstrates a strong work ethic, exceptional adaptability, and outstanding interpersonal skills, which contribute to creating a positive and cohesive work environment. Possesses a keen ability to work independently, thriving in situations requiring self-direction and accountability. Proven track record of quickly acquiring and mastering new skills, enabling the seamless assimilation of knowledge into HR practices.
Overview
4
4
years of professional experience
Work History
Administrative Assistant ( Full Time)
Texas Department Of Family Protective Services
01.2024 - Current
- Perform data entry into IMPACT and other electronic programs and systems.
- Supports the company in managing the Benefits Billing process for employees on Leave of Absence, ensuring compliance with relevant regulations.
- Enhanced employee satisfaction by effectively managing leave of absence requests and providing timely responses.
- Streamlined the leave of absence process for increased efficiency, leading to reduced processing time.
- Manages personnel records, maintains both manual and automated systems, compiles confidential statistics, and provides information to authorized individuals or agencies.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Logistics Project Manager ( Reservist)
United States Army
01.2020 - Current
- Establish and maintain clear communication channels, leading problem resolution related to logistics project scope.
- Define project scope, goals, and deliverables, ensuring on-time and budget-compliant delivery.
- Collaborate with leaders to advise on complex decisions, identify needs, and provide assessments for effective problem-solving.
- Creates and submits daily, weekly, and monthly reports in accordance with established reporting policies and procedures, ensuring timely completion.
- Track project status and coordinate deadlines, proactively addressing potential barriers to progression.
- Utilize data analysis tools to measure and improve project performance, communicating findings to commander.
Human Resources Assistant Volunteer (Part Time)
Liberty Medical Center Of Texas
07.2023 - 01.2024
- Packaged new hire volunteer packets and materials for distribution to newly volunteers, approximately 2.
- Opened positions advertised through this public notice may offer different levels of promotion potential and supervisory responsibilities.
- Aided in the preparation of job opportunity announcements and candidate qualification, posting at least 3 positions every two weeks
- Effectively communicate with volunteers, managers, and claims adjusters as necessary to process leave requests and associated paperwork efficiently.
- Utilized HR software and automated systems to input various actions and generate reports.
- Fulfilled new hire onboarding obligations; offer technical guidance and support on human resources rules and regulations. Make training materials and distribute them to new employees. Decrease turnover rate by 20%.
- Utilized a consistent set of rules and procedures to proficiently execute diverse human resource administrative tasks.
- Engaged in a diverse range of tasks related to human resources support.
CLAIMS BENEFIT SPECIALIST (Full Time)
Aetna/ CVS
01.2022 - 01.2023
- Examined and processed routine Medicare claims on the HRP system, adhering to claim processing guidelines.
- Ensured the preservation and defense of patient privacy rights by verifying that solely authorized personnel could access medical records. Guarantee that any information releases adhere to requests, authorizations, client policies, and both state and federal laws, including compliance with HIPAA regulations.
- Accountable for efficiently and promptly handling all claims, with a specific focus on medical records and billing requests. Additionally, guarantee precision and deliver the highest quality product and customer service to clients and customers.
- Examines monthly claim forms, inputs data for processing, and verifies submissions against approved benefit amounts. Reconciles discrepancies, including overpayments, returned checks, and other payment processing-related issues.
- Contributed to diverse personnel actions, offered general information on personnel issues, and reviewed and processed personnel packets and claims.
- Monitor and respond to benefit billing inquiries, providing assistance in the administration of the billing process as required.
Education
Bachelor's Degree - Human Resources Management
University of Maryland Global Campus
College Park, MDAssociate Of Applied Science - Human Resources Management
University of Maryland Global Campus
College Park, MD05.2023
Skills
- File Management
- Time Management
- Claims Processing
- Customer Service
- Data Entry
- Type 40 wpm
- Microsoft Office, Excel, Outlook
- Written Communication
- Detailed Orientated
- Technical Support Management
- Medical Terminology Knowledge
- Critical Thinking
Timeline
Administrative Assistant ( Full Time)
Texas Department Of Family Protective Services
01.2024 - Current
Human Resources Assistant Volunteer (Part Time)
Liberty Medical Center Of Texas
07.2023 - 01.2024
CLAIMS BENEFIT SPECIALIST (Full Time)
Aetna/ CVS
01.2022 - 01.2023
Logistics Project Manager ( Reservist)
United States Army
01.2020 - Current
Bachelor's Degree - Human Resources Management
University of Maryland Global Campus
Associate Of Applied Science - Human Resources Management
University of Maryland Global Campus
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