GLORY LOBO
Director of Business Optimization
San Antonio,TX
Summary
Results-oriented director with 2+ years of experience executing projects, strategic planning, and engaging with stakeholders. Strategic-thinking individual experienced in turning low-performing organizations into top performers. Offering engaging and pleasant personality with expertise improving organizational relationships. Brings comprehensive knowledge of planning and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines. Implemented successful processes and maintained the entity’s program initiative by monitoring functional areas and consistently communicating with all employees.
Overview
6
6
years of professional experience
1
1
Language
Work History
Director of Business Process Optimization
Contract
Sacramento , CA
01.2023 - Current
- Reviewed historical documentation to discern trends in operational metrics, informing future decisions on operational changes and potential improvements.
- Increased cost savings by $60,000 within 4 months of implementing interdepartmental communication process.
- Producing new policies and standard operating procedures every 3 weeks based on most critical impact processes.
- Produced and developed training manuals, presentations and resources for enhanced learning through a learning management system.
- Coordinated and executed Entrepreneurial Operating System goals across the organization by taking on the role of EOS Implementer.
- Spearheaded innovative approaches to resource allocation and strategic planning through reviewing workforce budgeting.
- Established departmental key performance indicators and goals and for more than 30 positions.
- Orchestrated cross-functional meetings to coordinate change management strategy implementation across divisional leadership roles.
Patient Safety Program Manager
Department Of The Army
Fort Sam Houston, TX
04.2021 - 01.2023
- Assessing daily operations across three entities to identify critical potential issues that will require process enhancements and long term solutions.
- Collaborating with interdepartmental leaders to create strategic goals, processes, and solutions to address findings from operational evaluations.
- Executing process improvement projects based on safety trends, risk assessments, and corrective actions that stemmed from incident analyses.
- Reporting the status of the program to stakeholders through organizing briefings, enlightening monthly reports, and connecting with multiple departments.
- Preparing reports and presentations for local and regional stakeholders to explain projects, timelines, progress, and new implementations on a monthly basis.
- Proactively delivering solutions based on current data analysis, employee consensus, and the entity’s overall goal of a highly successful program.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
Patient Safety Program Manager
United States Air Force 47th Medical Group
Laughlin, TX
02.2020 - 04.2021
- Maintained the program’s initiatives by continually educating and training staff, newcomers, and leaders about how to exercise the program.
- Analyzed internal processes to create solutions that increased patient safety reporting numbers by 50% within the first 6 months of hire.
- Managed daily safety huddles for the entire organization to review the daily operations for every section, impending staffing issues, and safety events.
- Directed proactive risk assessment projects such as FMEAs by analyzing data trends and implementing solutions for potential harmful events.
- Developed and maintained relationships with the local external community, hospital leaders and healthcare providers to ensure compliance with quality patient-centered care.
- Provided mentorship to leaders to facilitate problem identification, resolution and creation of solutions for high visibility problems.
Healthcare Operations Specialist
United States Air Force 47th Medical Group
Laughlin, TX
05.2018 - 02.2020
- Served as the project leader to generate resolutions that addressed 2 years of informational backlog and completed the project within 8 months of hire.
- Produced strategies of accountability for the entire team to consistently meet data tracking deadlines which resulted as being awarded the Tricare Operational Team of the Year for 2 years.
- Served as Team Leader to oversee a multi-layered team of six people to guarantee that all members were successfully trained, mentored, and understood federal compliance and workflow processes.
- Reviewed and approved all financial submissions regarding financial allotments for medical travel to ensure compliance with federal regulations.
- Collaborated with interdepartmental leaders provide feedback regarding existing processes and creating new efficient methods.
Laboratory Manual Implementation Specialist
DaVita Clinical Research
10.2017 - 05.2018
- Worked closely with cross-functional teams to achieve project requirements by established timelines and practices.
- Managed and tracked the full scope of new project protocols to form new manuals used by laboratory staff.
- Effectively communicated with leadership to ensure a timely execution of new manuals and inform stakeholders about the progression of the project.
- Closely monitored all changes in stakeholder policies, procedures, and SOPs to make timely changes to manual instructions.
Clinical Trial Laboratory Assistant
DaVita Clinical Research
Minneapolis, MN
03.2017 - 10.2017
- Managed the packaging, shipping, and delivery for all inventory items to be completed before the due date.
- Maintained source documentation according to Good Documentation Practices.
- Collaborated team responsibilities and roles with teammates to divide work responsibilities for maximum productivity.
- Exercised knowledge about all written procedures when processing specimens and following sponsor SOPs.
- Processed patient specimens in a high-performance environment while ensuring patient’s information was correct and protocol specifications were met.
- Quality checked patient specimens and documented all inventory information required by the sponsor.
Education
National Certificate Lean Six Sigma Green Belt -
Villanova University
MissouriPost-Baccalaureate Health Sciences - Spanish and Iberian Studies
Northwestern Health Sciences University
Bachelor of Arts - Spanish And Iberian Studies
University of Minnesota
Minneapolis, MNSkills
- Change Management
- Critical Thinking
- Training and Development
- Process Evaluation and Enhancement
- KPI Development
- Business Planning
- Business Development
Timeline
Director of Business Process Optimization
Contract
01.2023 - Current
Patient Safety Program Manager
Department Of The Army
04.2021 - 01.2023
Patient Safety Program Manager
United States Air Force 47th Medical Group
02.2020 - 04.2021
Healthcare Operations Specialist
United States Air Force 47th Medical Group
05.2018 - 02.2020
Laboratory Manual Implementation Specialist
DaVita Clinical Research
10.2017 - 05.2018
Clinical Trial Laboratory Assistant
DaVita Clinical Research
03.2017 - 10.2017
National Certificate Lean Six Sigma Green Belt -
Villanova University
Post-Baccalaureate Health Sciences - Spanish and Iberian Studies
Northwestern Health Sciences University
Bachelor of Arts - Spanish And Iberian Studies
University of Minnesota
Similar Profiles
MANDY PELLETIERMANDY PELLETIER
Consultation/ Training Specialist at ContractConsultation/ Training Specialist at Contract
CHRISTIAN HERMANNCHRISTIAN HERMANN
Sales & Marketing Consultant at ContractSales & Marketing Consultant at Contract
Corey AdamsCorey Adams
Senior Technical Recruiter at ContractSenior Technical Recruiter at Contract
DAVI ARMANINODAVI ARMANINO
Freelance Producer & Writer at ContractFreelance Producer & Writer at Contract
Collin DoanCollin Doan
Sales Associate at Sams Club DistributionSales Associate at Sams Club Distribution