Glory Lowery
Spring Valley,CA
Summary
Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.
Overview
7
7
years of professional experience
Work History
Customer Service Supervisor
US Navy
San Diego, CA
04.2018 - 01.2025
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Interpreted and explained work procedures and policies to brief staff.
- Excellent verbal and written communication
- Multitasking and time management
- Computed balances, totals or commissions to support accounting team.
- Updated and maintained databases with current information.
- Maintained accurate records of customer interactions for future reference.
- Delegated work to staff, setting priorities and goals.
Education
St. Francis Catholic High School
Sacramento, CA06-2017
Skills
- Employee schedule management
- Strong problem-solving abilities
- Customer relationship management
- Conflict resolution
- Multitasking and time management
- Team collaboration and adaptability
- Adaptability and flexibility
- Decision-making
- Work prioritization
- Excellent Verbal and written communication
- Proficiency in Microsoft Office Suit(Word, Excel, PowerPoint, Outlook)
- Proficiency in Google Workplace (Docs, Sheets, Slides, Gmail)
Timeline
Customer Service Supervisor
US Navy
04.2018 - 01.2025
St. Francis Catholic High School
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