Summary
Overview
Work History
Education
Skills
Timeline
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Glory Reloba

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at In-N-Out Burger. Proven track record in training and developing employees while maintaining cleanliness standards. Adept at cash handling and fostering team collaboration to enhance guest engagement in high-volume dining environments.

Overview

15
15
years of professional experience

Work History

Server/ Driver

Kona Ice
04.2024 - Current
  • Handled cash transactions efficiently, maintaining accurate cash register operations.
  • Ensuring great interactions with customers even when busy
  • Help customers with dietary restrictions, and allergies
  • Time management and communication with event hosts to make sure the truck is ready to serve by the expected time


Server Trainer

Cracker Barrel Old Country Store
10.2023 - Current
  • Train new servers on menu knowledge and customer service protocols.
  • Demonstrated proper use of point-of-sale systems for order entry
  • Provide feedback to management on training effectiveness and areas for improvement.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.

Assistant Manager

In-N-Out Burger
10.2010 - 04.2022
  • Collaborated with management to develop strategic plans that align with company goals.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Trained and mentored team members, fostering a collaborative and high-performance work environment.
  • Hired and onboarded employees.


Education

High School Diploma -

Mount Pleasant High School
San Jose, CA

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Training and Developing Employees
  • Cleanliness standards
  • Safe food handling
  • Food running
  • High volume dining
  • Team collaboration
  • Multitasking Abilities
  • High energy and stamina
  • Team leadership

Timeline

Server/ Driver

Kona Ice
04.2024 - Current

Server Trainer

Cracker Barrel Old Country Store
10.2023 - Current

Assistant Manager

In-N-Out Burger
10.2010 - 04.2022

High School Diploma -

Mount Pleasant High School

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Glory Reloba