Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

GLORYBELY ANGULO CORTEZ

Tampa,FL

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

8
8
years of professional experience

Work History

Customer Service Representative (Remote)

Heally
Bogota
02.2021 - 03.2023
  • Answered inbound calls to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Resolved customer complaints promptly and efficiently.
  • Updated databases with new and modified customer data.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service / Tecnical Support Specialist

Furnisher Finder
BOGOTA
09.2019 - 04.2020
  • Answered inbound calls, chats through tawk.to application and Zendesk emails to facilitate customer service.
  • Informed travelers and landlords about billing procedures, processed payments and troubleshooting to access website account information.
  • Resolved customer complaints promptly and efficiently.
  • Updated databases with new and modified customer data.
  • Exceed monthly department goals.

Teacher

Corporation Unificada Nacional De Educacion Sup
BOGOTA
12.2016 - 06.2019
  • Certified English Teacher by the Department of Education of Bogota, Colombia to be able to participate as English Teacher Project.
  • Teach English Curriculum to students
  • Grade test and provided academic reports monthly.

Tecnical Support - Bilingual

Sitel
BOGOTA
02.2015 - 10.2016
  • Answered inbound calls and provided assistance either technical support, billing or account information to customers.
  • Conducted remote diagnostics to identify and solve technical problems.
  • Performed remote troubleshooting activities when required.
  • Translated customer inquiries from English to Spanish and vice versa.
  • Resolved customer inquiries promptly and accurately.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

Bachelor of Arts - Commerce International

Universidad Alejandro De Humbolt
Venezuela
04-2001

Skills

  • Account updating
  • Complaint resolution
  • Senior leadership support
  • Documentation
  • Team collaboration
  • Adaptability and flexibility
  • Empathy and patience

Languages

Spanish
Native/ Bilingual
English
Full Professional
French
Elementary
Italian
Elementary

Timeline

Customer Service Representative (Remote)

Heally
02.2021 - 03.2023

Customer Service / Tecnical Support Specialist

Furnisher Finder
09.2019 - 04.2020

Teacher

Corporation Unificada Nacional De Educacion Sup
12.2016 - 06.2019

Tecnical Support - Bilingual

Sitel
02.2015 - 10.2016

Bachelor of Arts - Commerce International

Universidad Alejandro De Humbolt

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GLORYBELY ANGULO CORTEZ